IT Monitoring & Incident Management Specialist

Saudi Business Machines; Saudi Arabia; Remote; SAR 121,867 - 145,972; Full time

Job summary

A leading IT service provider in Saudi Arabia is seeking an IT Monitoring Center professional to manage incidents effectively. The ideal candidate will possess a Bachelor’s degree in a relevant field and 2–4 years of experience in Incident Management or IT Operations. Key responsibilities include classifying and prioritizing incidents, monitoring alerts, and generating performance reports. Looking for strong IT Service Management skills, analytical abilities, and excellent communication with stakeholders.

Qualifications

• 2–4 years of hands-on experience in Incident Management or IT Operations.
• Ability to operate under pressure in fast-paced environments.
• Experience conducting audits and compliance with standards like ISO.

Responsibilities

• Identify, classify, and prioritize incidents based on severity.
• Monitor alerts and system reports to detect service issues.
• Maintain clear communication with stakeholders during incidents.
• Conduct post-incident reviews to identify process improvements.
• Generate detailed incident reports and performance dashboards.

Skills

Strong understanding of IT Service Management frameworks (ITIL)

Experience in incident logging and prioritization

Strong analytical skills

Proficiency with incident management tools

Strong communication skills

Ability to create dashboards and data visualizations

Knowledge of KPIs and SLA compliance

Strong documentation skills

Excellent time management skills

Education

Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field

Job description

A leading IT service provider in Saudi Arabia is seeking an IT Monitoring Center professional to manage incidents effectively. The ideal candidate will possess a Bachelor’s degree in a relevant field and 2–4 years of experience in Incident Management or IT Operations. Key responsibilities include classifying and prioritizing incidents, monitoring alerts, and generating performance reports. Looking for strong IT Service Management skills, analytical abilities, and excellent communication with stakeholders.