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Remote Customer Service Representative German Market
Job summary
A customer service company in Portugal is seeking a remote Customer Service Representative for the German market. Responsibilities include providing top-quality support via phone, email, and chat. Ideal candidates will be fluent in German and possess strong communication skills, with previous customer service experience as a plus. The role offers a competitive salary with additional benefits including health insurance and performance bonuses.
Benefits
Qualifications
- Previous experience in customer service is a plus.
- Ability to work flexible shifts, including weekends.
Responsibilities
- Deliver top-quality customer support for the German market via phone, email, and chat.
- Handle customer inquiries with empathy, accuracy, and professionalism.
- Solve problems efficiently and contribute to a positive customer experience.
Skills
Job Title: Customer Service Representative German Market
Location: Remote within Portugal (based in Braga project)
Start Date: 2 October 2025
Monday to Friday: 07:00 - 20:00 (rotational shifts)
Saturday: 08:00 - 16:00
Sunday: 08:00 - 17:00
2 rotational days off
Base Salary: 1030 gross x 14 months
Performance Bonus: 120 gross x 12 months
Position Bonus (Braga): 30 gross x 12 months
Meal allowance: 7.23 per day
Transport allowance: 20 per month
Health insurance from day 1 (with small contribution, free after 6 months)
Deliver top-quality customer support for the German market via phone, email, and chat.
Handle customer inquiries with empathy, accuracy, and professionalism.
Solve problems efficiently and contribute to a positive customer experience.
Work remotely while staying connected to a supportive international team.
Fluency in German (C1) + good English (B2).
Previous experience in customer service is a plus.
Strong communication skills and problem-solving mindset.
Ability to work flexible shifts, including weekends.
Apply now by sending your CV in English to amanda.kiss@cbtalents.org
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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