Tech Support Team Leader with German

Salve.Inno Consulting; Lisboa; Híbrido; EUR 35 000 - 45 000; Tempo integral

Resumo da oferta

A technology consulting firm in Lisbon is seeking a Tech Support Team Leader to guide a German-speaking team. You'll manage operations, resolve complex technical issues, and foster a customer-focused culture. Ideal candidates have experience in technical support and strong leadership skills. Benefits include daily lunch vouchers and transportation support. Join a collaborative hybrid workplace where your contributions matter.

Serviços

Daily lunch vouchers

Transportation support

Additional paid day off for birthdays

Career development guidance

Qualificações

• Native or fluent in German with strong written and spoken skills.
• Previous experience in a supervisory position in technical support.
• Excellent communication and organizational skills.

Responsabilidades

• Lead and support a team of technical support specialists.
• Manage operations to meet service targets.
• Resolve complex technical issues as the escalation point.

Conhecimentos

Leadership

German (C1)

Problem-solving

Interpersonal skills

English (B2)

Descrição da oferta de emprego

Location: Lisbon, Hybrid
Employment Type: Full-time

Are you ready to step up and inspire a team of support professionals in a thriving technology environment? We’re seeking a driven, empathetic, and organised individual to join us as a Tech Support Team Leader (German-speaking). In this hands-on leadership role, you will combine your passion for excellent customer service with your skills in team coaching, process optimisation, and technical troubleshooting. Guide our German-speaking support team to deliver outstanding service and drive continuous improvement in a collaborative hybrid setting.

DUTIES AND RESPONSIBILITIES:

• Lead, support, and inspire a team of technical support specialists.
• Manage daily operations to consistently meet service targets such as response times, resolution rates, and customer satisfaction.
• Act as the escalation point for resolving complex technical issues involving software, hardware, or product usage.
• Conduct regular coaching sessions and individual meetings to improve team performance and develop skills.
• Collaborate with training and quality assurance teams to identify performance gaps and implement enhancements.
• Compile and present performance reports and insights to management.
• Foster a culture centered on customer satisfaction, quality, and ongoing improvement.

REQUIREMENTS:

• Native or fluent in German (C1) with strong written and spoken skills; proficient in English (minimum B2).
• Previous experience in a supervisory or leadership position in technical support or customer service.
• Knowledge of technical products or solutions, such as consumer electronics or software platforms, is a plus.
• Proven ability to manage team performance and encourage engagement.
• Excellent interpersonal, communication, problem-solving, and organizational skills.
• Flexibility to work varied hours, including evenings and weekends if necessary.

OFFER:

• Daily lunch vouchers valued at 10.20 EUR.
• Transportation support with a 40 EUR allowance or access to a company shuttle.
• Additional paid day off for birthdays.
• Career development guidance and resources to help reach professional goals.

Your Next Step – Grow as a German Tech Support Team Leader

Take the lead in shaping exceptional service experiences across Europe. In this rewarding position, your leadership will empower your team, delight customers, and play a pivotal role in our company’s continued growth. Join a welcoming, fast-paced workplace where your talent and dedication truly matter.

Diversity, Equity & Inclusion Statement

We celebrate diversity and are committed to creating an inclusive and equitable workplace for all. We encourage applications from all talented individuals, regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your unique strengths and help us build a tech community that is accessible to everyone.