Remote Customer Service Representative German Market

Cross Border Talents; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer service company in Portugal is seeking a remote Customer Service Representative for the German market. Responsibilities include providing top-quality support via phone, email, and chat. Ideal candidates will be fluent in German and possess strong communication skills, with previous customer service experience as a plus. The role offers a competitive salary with additional benefits including health insurance and performance bonuses.

Serviços

Health insurance from day 1

Performance bonus

Meal allowance

Transport allowance

Qualificações

• Previous experience in customer service is a plus.
• Ability to work flexible shifts, including weekends.

Responsabilidades

• Deliver top-quality customer support for the German market via phone, email, and chat.
• Handle customer inquiries with empathy, accuracy, and professionalism.
• Solve problems efficiently and contribute to a positive customer experience.

Conhecimentos

Fluency in German (C1)

Good English (B2)

Strong communication skills

Problem-solving mindset

Descrição da oferta de emprego

Overview

Job Title: Customer Service Representative German Market
Location: Remote within Portugal (based in Braga project)
Start Date: 2 October 2025

Working Schedule

• Monday to Friday: 07:00 - 20:00 (rotational shifts)

• Saturday: 08:00 - 16:00

• Sunday: 08:00 - 17:00

• 2 rotational days off

Salary & Benefits

• Base Salary: 1030 gross x 14 months

• Performance Bonus: 120 gross x 12 months

• Position Bonus (Braga): 30 gross x 12 months

• Meal allowance: 7.23 per day

• Transport allowance: 20 per month

• Health insurance from day 1 (with small contribution, free after 6 months)

What Youll Do

• Deliver top-quality customer support for the German market via phone, email, and chat.

• Handle customer inquiries with empathy, accuracy, and professionalism.

• Solve problems efficiently and contribute to a positive customer experience.

• Work remotely while staying connected to a supportive international team.

What Were Looking For

• Fluency in German (C1) + good English (B2).

• Previous experience in customer service is a plus.

• Strong communication skills and problem-solving mindset.

• Ability to work flexible shifts, including weekends.

Apply

Apply now by sending your CV in English to [e-mail]