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Velenosi & Meredith Consulting
Customer Service with French
Resumo da oferta
A consulting firm in Porto is seeking a Customer Support Representative fluent in French to assist customers with subscriptions, billing, and technical issues. Candidates must have strong problem-solving skills and excellent communication abilities. The role offers competitive salary and performance-based bonuses, with opportunities for growth in a fast-paced environment.
Serviços
Qualificações
- Fluent in French (written and spoken) required.
- Strong problem-solving skills and ability to multitask.
- Excellent communication and interpersonal skills are a must.
Responsabilidades
- Provide friendly and efficient customer support via email, chat, and phone.
- Assist with subscription management and billing inquiries.
- Troubleshoot technical problems and guide customers to solutions.
Conhecimentos
Customer Support Representative (French-Speaking)
Location: Porto, Portugal
Job Type:Onsite, Full-Time Position
Work schedule:Monday to Saturday in rotating shifts from7 am to 7 pm
We're looking for a Customer Support Representative who is fluent in French to assist our customers across various channels. You'll be the first point of contact, helping users with subscriptions, billing, technical troubleshooting, and other inquiries.
- Provide friendly and efficient customer support via email, chat, and phone.
- Assist with subscription management, billing inquiries, and account issues.
- Troubleshoot technical problems and guide customers to solutions.
- Maintain detailed records of interactions and follow up where necessary.
- Collaborate with internal teams to enhance the customer experience.
- Fluent in French (written and spoken) + Good English skills.
- Strong problem-solving skills and ability to multitask.
- Excellent communication and interpersonal skills.
- Tech-savvy with the ability to learn new systems quickly.
- Only local candidates living near Porto will be considered.
- Competitive salary + performance-based bonuses.
- Growth opportunities in a fast-paced, international environment.
- Training and support to help you succeed.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.