Dutch-Speaking Customer Service Representative

CBTalents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An international recruitment agency is seeking a Dutch-speaking Customer Service Representative in Lisbon. This full-time role involves resolving customer inquiries and maintaining service quality standards within a multicultural team. Applicants should be fluent in Dutch, with a good understanding of English and customer service experience preferred. The position starts on January 30, 2025, with a performance bonus and health insurance offered.

Serviços

Performance bonus

Health insurance

Relocation assistance

Team activities

Qualificações

• Native or fluent Dutch speaker is mandatory.
• Ability to work in shifts is required.
• Customer service experience is preferred.

Responsabilidades

• Handle customer inquiries via multiple channels.
• Provide solutions to customer issues.
• Maintain high service quality standards.
• Document all customer interactions.

Conhecimentos

Fluent Dutch

Good command of English

Problem-solving mindset

Formação académica

High school diploma or equivalent

Ferramentas

CRM systems

Descrição da oferta de emprego

Dutch-Speaking Customer Service Representative

About the job Dutch-Speaking Customer Service Representative

Dutch-Speaking Customer Service Representative

Location: Lisbon, Portugal Type: Full-time, On-site Contract: 6-month fixed-term (CDD) Start Date: January 30, 2025

About the Role

Were seeking a Dutch-speaking Customer Service Representative to join our international team in Lisbon. This role offers an exciting opportunity to work in a dynamic, multicultural environment while providing exceptional customer support.

Schedule

• Monday to Friday: 08:00 AM - 08:00 PM (Rotational shifts)
• Saturday and Sunday: 08:00 AM - 05:00 PM
• 2 rotational days off per week

Compensation

• Performance bonus: 120 (12 months)
• Health insurance
• Additional benefits package

Key Requirements

• Native or fluent Dutch speaker (mandatory)
• Good command of English
• Ability to work in shifts
• Problem-solving mindset

Main Responsibilities

• Handle customer inquiries via multiple channels
• Provide solutions to customer issues
• Maintain high service quality standards
• Document all customer interactions
• Meet performance targets
• Work collaboratively in a team environment

We Offer

• Modern office environment
• Team activities
• Relocation assistance (if applicable)

Required Experience

• Customer service experience preferred
• Previous contact center experience is a plus
• Experience with CRM systems beneficial

Required Education

• High school diploma or equivalent
• Additional customer service certifications are a plus