Customer Service with French

Velenosi & Meredith Consulting; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A consulting firm in Porto is seeking a Customer Support Representative fluent in French to assist customers with subscriptions, billing, and technical issues. Candidates must have strong problem-solving skills and excellent communication abilities. The role offers competitive salary and performance-based bonuses, with opportunities for growth in a fast-paced environment.

Serviços

Competitive salary

Performance-based bonuses

Growth opportunities

Training and support

Qualificações

• Fluent in French (written and spoken) required.
• Strong problem-solving skills and ability to multitask.
• Excellent communication and interpersonal skills are a must.

Responsabilidades

• Provide friendly and efficient customer support via email, chat, and phone.
• Assist with subscription management and billing inquiries.
• Troubleshoot technical problems and guide customers to solutions.

Conhecimentos

Fluent in French

Good English skills

Strong problem-solving skills

Excellent communication and interpersonal skills

Tech-savvy

Descrição da oferta de emprego

About the job Customer Service with French

Customer Support Representative (French-Speaking)
Location: Porto, Portugal
Job Type:Onsite, Full-Time Position
Work schedule:Monday to Saturday in rotating shifts from7 am to 7 pm

About the Role:

We're looking for a Customer Support Representative who is fluent in French to assist our customers across various channels. You'll be the first point of contact, helping users with subscriptions, billing, technical troubleshooting, and other inquiries.

Responsibilities:

• Provide friendly and efficient customer support via email, chat, and phone.
• Assist with subscription management, billing inquiries, and account issues.
• Troubleshoot technical problems and guide customers to solutions.
• Maintain detailed records of interactions and follow up where necessary.
• Collaborate with internal teams to enhance the customer experience.

Requirements:

• Fluent in French (written and spoken) + Good English skills.
• Strong problem-solving skills and ability to multitask.
• Excellent communication and interpersonal skills.
• Tech-savvy with the ability to learn new systems quickly.
• Only local candidates living near Porto will be considered.

What We Offer:

• Competitive salary + performance-based bonuses.
• Growth opportunities in a fast-paced, international environment.
• Training and support to help you succeed.