Customer Service Representative (German)

The lemon Consulting; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A consulting company based in Braga is seeking a Customer Service Representative to support customers primarily in German. The role involves handling inquiries, maintaining customer relationships, and ensuring customer satisfaction. The ideal candidate is fluent in German and English, has strong communication skills, and is organized. This remote position offers competitive salary with opportunities for professional growth and access to exclusive travel perks and discounts.

Serviços

Competitive salary with performance-based incentives

Professional growth opportunities

Access to exclusive travel perks and discounts

Qualificações

• Native or fluent in German, with a minimum B2 level in English.
• Previous experience in customer service preferred.
• Ability to manage multiple tasks and adapt in a fast-paced environment.

Responsabilidades

• Handle inquiries across various communication channels.
• Maintain positive relationships with customers.
• Provide effective resolutions to customer issues.

Conhecimentos

Fluent in German (C2)

Strong communication skills

Problem-solving skills

Ability to learn new software

Descrição da oferta de emprego

Overview

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

Duties and Responsibilities

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
• Foster positive relationships by delivering prompt and courteous support.
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
• Maintain a professional and empathetic approach in all customer interactions.
• Work collaboratively with colleagues and leadership to achieve team objectives.
• Share insights on recurring challenges and suggest opportunities for process or service improvements.

Requirements

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level.
• Previous experience in customer service would be advantagous
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

Offer

• Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!