German Language-Oriented Operational Assistant

CBTalents; Lisboa; Presencial; EUR 15 000 - 16 000; Tempo integral

Resumo da oferta

A prominent service provider in Santos, Portugal, is seeking a German Language-Oriented Operational Assistant for a full-time, on-site role. The position is entry-level and does not require prior experience in contact centers, making it a great opportunity for those looking to start their careers. Key responsibilities include providing customer support via various channels and collaborating with the team to improve customer satisfaction. Comprehensive training will be provided.

Serviços

Comprehensive training

Professional development opportunities

Dynamic and supportive work environment

Qualificações

• Native or Fluent German (C1 or above level).
• No prior contact center experience is required.

Responsabilidades

• Provide high-quality customer service through various communication channels.
• Assist customers with inquiries and service-related requests.
• Collaborate with the team to achieve department goals.
• Maintain accurate records of customer interactions.
• Ensure customer data is handled in compliance with company guidelines.

Conhecimentos

Strong communication and interpersonal skills

Ability to work effectively in a team environment

High attention to detail and problem-solving abilities

Ability to manage multiple tasks and prioritize workload efficiently

Adaptability and a willingness to learn

Descrição da oferta de emprego

German Language-Oriented Operational Assistant

About the job German Language-Oriented Operational Assistant

Job Title: LOOA German (On-Site, Full-Time)

Location: Santos, Portugal
Employment Type: Full-Time, On-Site (Mon-Fri)
Start Date: 3rd March 2025
Salary: SPE 15,260 + 3,240 LP (New Salary Values)
Experience Level: Entry-Level / No Experience Required

Job Description:

We are looking for a German-speaking professional to join our team in Santos, Portugal. This role offers an exciting opportunity to work in a dynamic environment, with or without prior experience in contact centers. We welcome individuals who are eager to develop their skills in a customer-centric role.

Key Responsibilities:

• Provide high-quality customer service through various communication channels (e.g., phone, email, chat).
• Assist customers with inquiries, product issues, and other service-related requests.
• Work collaboratively with a team to achieve department goals and improve customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Ensure all customer data is handled with the utmost care and in compliance with company guidelines.

Key Requirements:

• Language: Native or Fluent German (C1 or above level).
• Experience: No prior contact center experience is required. We will provide comprehensive training for the right candidate.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • High attention to detail and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize workload efficiently.
  • Adaptability and a willingness to learn in a fast-paced environment.
• SPE: Standard Performance Earnings, which reflects your base pay.
• LP: Language Premium, an additional amount for your language skills.
• Opportunity to work in an international and diverse team.
• Professional development and career advancement opportunities.
• Full-time, stable role with a Monday to Friday schedule.
• Dynamic and supportive work environment.

Additional Information:

• Work Schedule: Full-time, Monday to Friday. (Specific shift details will be shared during the interview process.)
• Location: This is an on-site position based in Santos, Portugal.
• Training: Comprehensive training provided to all new hires to ensure success in the role.

If you are looking for a new career opportunity in a vibrant and supportive environment, we encourage you to apply.