We're Hiring! Lisbon - Dutch-Speaking Customer Support Representative

Cross Border Talents; Aveiro; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary package

International and multicultural work环境

Career growth and development

Professional training and ongoing支持

Job summary

Cross Border Talents is seeking a Customer Support Representative to join our on-site team in Lisbon, Portugal. You will handle inquiries via phone, email, and chat, helping customers with orders, deliveries, returns, and account issues in a dynamic, multicultural environment.

The ideal candidate speaks Dutch at C2 and English at C1 or higher, demonstrates excellent communication and problem-solving skills, and brings a customer-focused mindset with prior e-commerce experience preferred.

Qualifications

• Dutch at C2 level and English at C1 level or higher.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Experience in customer service or e-commerce is an advantage.
• Ability to work in a dynamic, multicultural environment.

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch C2 proficiency

English C1 proficiency

Job description

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Location: Lisbon, Portugal (On-site)

Position: Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary package.
• International and multicultural working environment.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Friendly and collaborative team environment.