We're Hiring! Lisbon - Dutch-Speaking Customer Support Representative

Cbtalents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary package

International and multicultural work环境

Career growth and development

Professional training and ongoing 지원

Friendly and collaborative team

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to provide high-quality assistance via phone, email, and chat for a major European e-commerce and online marketplace.

In this on-site role, you will handle orders, deliveries, returns, refunds, and account inquiries with a focus on professional, personalized service. Proficiency in Dutch (C2) and English (C1) is required to support diverse customers.

Qualifications

• Dutch proficiency at C2 level
• English proficiency at C1 level or above
• Excellent communication and problem-solving skills
• Strong customer-oriented mindset
• Previous experience in customer service or e-commerce is an advantage
• Ability to work in a dynamic, multicultural environment

Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Skills

Dutch (C2)

English (C1+)

Excellent communication

Problem-solving skills

Customer-oriented mindset

Experience in customer service or e‑n=

Job description

Join a leading international company in the BPO industry, supporting a major European e-commerce and online marketplace platform!

Location: Lisbon, Portugal (On-site)

Position: Customer Support Representative

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat.
• Assist customers with orders, deliveries, returns, refunds, and account-related inquiries.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Deliver professional and personalized support.

Requirements

• Dutch proficiency at C2 level and English proficiency at C1 level or above.
• Excellent communication and problem-solving skills.
• Strong customer-oriented mindset.
• Previous experience in customer service or e-commerce is an advantage.
• Ability to work in a dynamic, multicultural environment.

What We Offer

• Competitive salary package.
• International and multicultural working environment.
• Career growth and development opportunities.
• Professional training and ongoing support.
• Friendly and collaborative team environment.