Bilingual Dutch & English E‑Commerce Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Meal allowance

Relocation support

International environment

Resumo da oferta

Cross Border Talents is seeking an international customer support specialist to assist customers in Dutch and English via calls and messages, helping resolve inquiries related to our e-commerce platform.

You will engage with a diverse, cross-border audience to ensure quick responses and high satisfaction, while collaborating with teams across regions. This role offers relocation support and a welcoming, multicultural environment.

Qualificações

• Fluent Dutch and English required for customer interactions.
• Valid EU work authorization required.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Provide customer support via inbound and outbound calls.
• Resolve issues related to the e-commerce platform.
• Escalate complex cases when necessary.
• Deliver a high level of customer satisfaction.

Conhecimentos

Dutch

English

Communication skills

Problem-solving

Customer-focused mindset

Descrição da oferta de emprego

Cross Border Talents is seeking an international customer support specialist to assist customers in Dutch and English via calls and messages, helping resolve inquiries related to our e-commerce platform.

You will engage with a diverse, cross-border audience to ensure quick responses and high satisfaction, while collaborating with teams across regions. This role offers relocation support and a welcoming, multicultural environment.