Dutch Customer Support Specialist – Lisbon

Cross Border Talents; Lisboa; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working model

Relocation support

Paid training

Competitive salary

Remote work equipment provided

Career development

International environment

22 days paid annual leave

Job summary

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Support Specialist to join an international team. The role offers a flexible working model with remote, on-site and hybrid arrangements, and includes relocation support for candidates moving to Portugal.

You will handle inquiries by phone and email, assist with orders, deliveries, payments, and returns, and coordinate with external sellers while maintaining CRM records and delivering excellent service.

Qualifications

• Dutch language proficiency at native or fluent level (C1/C2).
• English proficiency at B2 or higher.
• Eligibility to work in Portugal.
• Experience in customer service, e-commerce or marketplace environments is a plus.

Responsibilities

• Respond to customer inquiries via phone and email with clear, accurate resolutions.
• Troubleshoot issues related to orders, deliveries, payments and returns.
• Act as a point of contact for external sellers with professional communication.
• Provide information about digital products to customers.
• Escalate complex matters to relevant internal departments.
• Maintain accurate records of all customer interactions in CRM and support systems.

Skills

Dutch language proficiency

English proficiency

Communication skills

CRM software

Tools

CRM software

Job description

We are seeking a Dutch-speaking Customer Support Specialist to join an international customer service team in Lisbon, Portugal. The role offers a flexible working model, with remote, on-site and hybrid arrangements available.

The successful candidate will provide professional, efficient and customer-focused support by phone and email. The role covers inquiries about orders, deliveries, payments and returns, and includes acting as a point of contact for external sellers.

Full relocation support is provided for candidates relocating to Portugal.

Key Responsibilities

• Respond to customer inquiries and concerns, providing clear and accurate resolutions
• Troubleshoot issues related to orders, deliveries, payments and returns
• Serve as a point of contact for external sellers, ensuring professional and timely communication
• Provide accurate information regarding digital products
• Escalate complex matters to the appropriate internal departments
• Maintain accurate records of all customer interactions in CRM and support systems

Benefits

• Flexible working model: remote, on-site or hybrid
• Full relocation support for candidates relocating to Portugal
• Paid training and structured onboarding programme
• Competitive salary package
• Equipment provided for remote work
• Career development opportunities within a global organisation
• International and multicultural working environment
• 22 days' paid annual leave, plus additional local benefits

Requirements

Mandatory

• Native or fluent proficiency in Dutch (C1/C2)
• Professional working proficiency in English (B2 or above)
• Eligibility to work in Portugal

Core Competencies

• Strong communication and active listening skills
• Customer-oriented approach with attention to detail
• Proficiency with software applications and customer service systems
• Reliable internet connection and suitable workspace (for remote/hybrid arrangements)

Preferred

• Previous experience in customer service, e-commerce or marketplace environments