We're Hiring in Lisbon! English-Speaking - Customer Support Specialist

Cbtalents; Évora; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents is hiring an English-speaking Customer Support Specialist to join our on-site team in Lisbon. You will handle inquiries in English and Spanish, assist with payment solutions and account management, and resolve issues to ensure a seamless customer experience.

The role requires strong communication skills, a minimum C1 English level, and a customer-focused mindset. Previous customer support experience is a plus, with full-time hours in a fast-paced fintech/digital payments

Qualifications

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.

Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Skills

English proficiency

Spanish language

Customer focus

Communication skills

Job description

Join a leading international company in the BPO industry, supporting a project social media platform.

We are looking for motivated and customer-oriented English-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location: Lisbon, Portugal (100% On-site)
• Working Hours: Full-time, 40 hours per week
• Salary: Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining)
• Valid Temporary Protection Certificate (for refugees)