We're Hiring - Lisbon based - Portuguese - Speaking Customer Service Rep

Cbtalents; Porto; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary package

International and multicultural work環境

Professional training and ongoing 지원

Job summary

Cross Border Talents in Lisbon is seeking a Customer Service Representative to support a major financial institution. You will deliver high-quality support, handle inquiries, and guide customers through account-related questions in a fast-paced, multilingual environment.

This full-time role is on-site in Lisbon, 40 hours per week, with rotating shifts from early morning to late night. You will join an international, multicultural team and receive ongoing training and strong career development

Qualifications

• Proficiency in Portuguese at C2 level.
• Experience in contact centres, preferably in financial services.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset.

Responsibilities

• Provide high-quality customer support and handle customer inquiries.
• Assist customers with account-related questions and financial services.
• Resolve customer issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Skills

Portuguese C2

Contact centre experience

Strong communication

Customer focus

Job description

Join a leading international company in the BPO industry as a Customer Service Representative, supporting a project for a major financial institution in the banking sector.

Location:

Lisbon, Portugal (On-site)

Key Responsibilities

• Provide high-quality customer support and handle customer inquiries.
• Assist customers with account-related questions and financial services.
• Resolve customer issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Requirements

• Portuguese proficiency at C2 level.
• Previous contact centre experience (inbound and/or outbound), preferably in financial services.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Working Hours

• 40 hours per week (8 hours per day + 1-hour lunch break).
• Rotating shifts between 8:00 AM and 12:00 AM.
• Monday to Sunday, according to the assigned shift schedule.

Benefits

• Competitive salary package
• International and multicultural work environment
• Professional training and ongoing support
• Supportive and collaborative team environment