We're Hiring in Lisbon! English Speaking - Customer Support Specialist

Cbtalents; Albufeira; On-site; EUR 18,000 - 30,000; Full time

Job summary

Cross Border Talents is hiring English-speaking Customer Support Specialists to join an international team in Lisbon. You will support customers with payment solutions and account management, handling inquiries across channels and troubleshoots issues to ensure a smooth experience.

Role requires a minimum C1 level English, strong communication skills, and full-time on-site availability in Lisbon. Prior support experience is a plus in a fintech environment.

Qualifications

• Min. C1 level of English
• Excellent communication and problem-solving skills
• Customer-focused mindset and strong interpersonal skills
• Interest in financial technology and digital payment solutions
• Previous customer support experience is a plus
• Availability to work full-time on-site in Lisbon

Responsibilities

• Provide customer support in English and Spanish through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Job description

Join !!!Social Media platform projectat a leading international BPO company.

We are looking for motivated and customer-orientedEnglish-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location:Lisbon, Portugal (On-site)
• Working Hours: Full-time, 40 hours per week
• Salary:Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining).