We're Hiring - Lisbon based - Portuguese - Speaking Customer Service Rep

Cbtalents; Évora; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary package

International and multicultural work环境

Professional training

Supportive team environment

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Representative to support a major financial institution project. You will provide high-quality customer support, handle inquiries about accounts and financial services, and resolve issues with professionalism to ensure satisfaction.

The role requires Portuguese at C2 level, experience in contact centers, and strong communication and problem-solving skills.

Qualifications

• Portuguese at C2 level required.
• Previous contact centre experience preferred.
• Strong communication and problem-solving abilities.
• Customer-oriented approach and service mindset.

Responsibilities

• Provide high-quality customer support and handle inquiries.
• Assist customers with account questions and financial services.
• Resolve issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Skills

Portuguese C2

Contact center experience

Communication skills

Customer-centric mindset

Job description

Join a leading international company in the BPO industry as a Customer Service Representative, supporting a project for a major financial institution in the banking sector.

Location: Lisbon, Portugal (On-site)

Key Responsibilities

• Provide high-quality customer support and handle customer inquiries.
• Assist customers with account-related questions and financial services.
• Resolve customer issues efficiently and professionally.
• Ensure excellent customer satisfaction.

Requirements

• Portuguese proficiency at C2 level.
• Previous contact centre experience (inbound and/or outbound), preferably in financial services.
• Strong communication and problem-solving skills.
• Customer-oriented mindset.

Working Hours

• 40 hours per week (8 hours per day + 1-hour lunch break).
• Rotating shifts between 8:00 AM and 12:00 AM.
• Monday to Sunday, according to the assigned shift schedule.

Benefits

• Competitive salary package
• International and multicultural work environment
• Professional training and ongoing support
• Supportive and collaborative team environment

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining)