Ukrainian Speaking Customer Advisor (on-site)

Ignite; Amadora; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Professional development

Health coverage

Diverse culture

Lifestyle incentives

Job summary

Ignite in Lisbon seeks Ukrainian-speaking Customer Advisors to support users of a global social media platform. This on-site role offers 40 hours per week, with a 1-hour lunch break and a 7-day rotating schedule, and a relocation package for qualified candidates.

You will handle live chat and email inquiries, assist with account access and privacy settings, uphold community guidelines, and deliver empathetic service. Training is provided, and English (B2) is used for team communication.

Qualifications

• Native Ukrainian, fluent English (B2) for team communication.
• Based in or willing to relocate to Lisbon with EU citizenship/Portuguese residence or refugee status.
• Experience in customer support is welcomed but training is provided.

Responsibilities

• User Assistance: provide live chat and email support to Ukrainian-speaking users, resolving account access issues and privacy questions.
• Technical Support: investigate errors and glitches to ensure a reliable platform experience.
• Community Safety: communicate policy guidelines to promote a safe, respectful environment.
• Service Excellence: resolve tickets promptly with empathy while meeting quality benchmarks.

Skills

Ukrainian

English (B2)

Job description

Kickstart your international professional journey under the brilliant, sunlit skies of vibrant Lisbon! We are currently searching for enthusiastic, Ukrainian-speaking Customer Advisors to become valued members of our dynamic, diverse, and multicultural team located right here in Portugal. Please note that this role is strictly on-site, and candidates must either be based in Lisbon or ready to utilize our comprehensive relocation package. In this exciting position, you will act as a crucial frontline contact for users of a premier global social media platform, playing an essential role in keeping our global community secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Provide top-tier support to Ukrainian-speaking users through live chat and email channels, expertly resolving account access issues, privacy configurations, and platform usage queries.
• Technical Support: Investigate technical errors, system anomalies, and complex profile glitches to deliver a consistent, reliable, and user-friendly experience across the platform.
• Community Safety: Inform members on policy guidelines to cultivate a secure environment, proactively reinforcing community safety and mutual respect across the network.
• Service Excellence: Resolve customer tickets promptly, showcasing empathy and professional care while meeting internal operational benchmarks and quality requirements.

Candidate Profile

• Language Proficiency: Full native or near-native fluency in Ukrainian, alongside functional English proficiency (at least B2 level) for team communications, operational updates, and training courses.
• Work Authorization: Located in Lisbon or ready to relocate, backed by valid EU citizenship, a legal Portuguese residence card, or official refugee authorization status.
• Experience: Previous experience in customer support is appreciated but optional, as candidates undergo complete, fully compensated training prior to starting their duties.
• Flexibility: Readiness to adapt to a fast-paced work ecosystem featuring structured, rotating work schedules.

Compensation & Schedule

• Gross Salary: A competitive monthly payment of €1,237 gross, issued across 12 standard monthly salary cycles.
• Hours: Full-time work frame of 40 hours per week, arranged as 5 working days alongside 2 consecutive days off.
• Shift Breakdown: Daily 8-hour shifts that encompass a mandatory 1-hour break period for lunch and relaxation.
• Work Window: Rotational work framework spanning 7 days a week (Monday–Sunday) operating within a 07:00 to 00:00 timeframe.

Benefits & Perks

• Professional Development: Clear career progression paths with options to move into leadership roles, Quality Assurance (QA), or department management.
• Health Coverage: Comprehensive private medical plan accompanied by organized company wellness programs.
• Company Culture: Perform your day-to-day duties in a contemporary, fully equipped office environment alongside colleagues representing over 50 cultures.
• Lifestyle Extra: Access great lifestyle incentives including complimentary Portuguese language lessons, surf sessions, fitness clubs, and vibrant team activities.