Ukrainian Speaking Customer Advisor (on-site)

Eco Plus Solutions AB; Sintra; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Professional development

Private medical insurance

Multinational office

Portuguese lessons

Surf sessions

Sports clubs

Social events

Job summary

Eco Plus Solutions AB in Lisbon is seeking Ukrainian-speaking Customer Advisors for an on-site role. You will be the primary contact for users, helping with account access, security, and platform features, with structured paid initial training.

Applicants must be based in Lisbon (or relocate). The position offers a 40-hour week, 5 days on/2 off, rotating shifts from 07:00 to 00:00, and a monthly gross salary of €1,237. Private healthcare and multilingual, diverse team environment are provided.

Qualifications

• Must be based in Lisbon or willing to relocate.
• Ukrainian native level; English min B2 for collaboration and training.
• Comprehensive paid training provided.

Responsibilities

• Provide empathetic user support via email and live chat.
• Troubleshoot account access, security configurations, and platform features.
• Guide users through platform policies to maintain safety standards.

Skills

Ukrainian language

English (B2)

Customer support experience

Job description

Embrace the opportunity to launch an extraordinary international career in bright, sunny Lisbon! We are actively looking for vibrant, Ukrainian-speaking Customer Advisors to enrich our diverse, multicultural office environment situated in sunny Portugal. This is a strictly on-site role, and applicants must be based in Lisbon (or using our relocation support to move there). Within this role, you will stand as a primary point of contact for members of a leading global social media platform, ensuring the community remains safe, well-assisted, and tightly connected.

Key Responsibilities

• User Assistance: Deliver top-tier, empathetic help to Ukrainian-speaking users through email and live chat channels, navigating concerns related to account access, security configurations, and unique platform features.
• Technical Support: Seamlessly troubleshoot software bugs and account-related bottlenecks to ensure a smooth, uninterrupted user experience for everyone.
• Community Safety: Guide users through complex platform policies, actively contributing to the enforcement and preservation of high safety standards across the digital network.
• Service Excellence: Handle user inquiries with remarkable efficiency and genuine compassion while consistently hitting high-quality service metrics.

Candidate Profile

• Language Proficiency: Native or near-native mastery of Ukrainian is required, alongside working English proficiency (at least B2 level) for seamless internal collaboration and training.
• Work Authorization: Must be based in Lisbon (or utilizing relocation), holding valid EU Citizenship, an official Portuguese Residency Card (Título de Residência), or recognized Refugee Status.
• Experience: Prior customer support experience is nice to have but not mandatory; we equip you for success with comprehensive, fully paid initial training.
• Flexibility: Enthusiastic about adapting to a lively, dynamic environment that features structured rotating work hours.

Compensation & Schedule

• Gross Salary: A reliable gross salary of €1,237 per month, distributed evenly across 12 monthly payments.
• Hours: A stable 40-hour work week operating on a 5-days-on, 2-days-off schedule.
• Shift Breakdown: Predictable 8-hour daily shifts featuring a comfortable 1-hour meal break.
• Work Window: Flexible rotating schedules running Monday through Sunday during the broader service window of 07:00 to 00:00.

Benefits & Perks

• Professional Development: Transparent career pathways designed to help you promote into leadership, QA, and senior operational management roles.
• Health Coverage: Comprehensive private medical insurance packages and dedicated wellness programs.
• Company Culture: Work side‑side in a state‑of‑the‑art office with colleagues representing more than 50 nations.
• Lifestyle Extra: Take advantage of complimentary Portuguese language lessons, thrilling group surf sessions, active sports clubs, and regular social events.