Ukrainian Speaking Customer Advisor

Ignite; Sintra; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Professional Development

Private health insurance

International team

Language courses in Portuguese

Job summary

Ignite in Lisbon is seeking Ukrainian-speaking Customer Advisors to join a diverse, multicultural team on-site. You will be a frontline contact for users of a premier global social platform, supporting them to stay secure, connected and supported.

Responsibilities include handling Ukrainian language inquiries via email and live chat, resolving login issues, privacy settings, and navigation questions, while maintaining service excellence and safety standards. Training is provided.

Qualifications

• Native-level or fluent Ukrainian language skills.
• Good command of English (B2) for team dialogue and training.
• Previous customer-facing experience is welcome but not required.
• Willingness to relocate and work on-site in Lisbon.

Responsibilities

• Provide user assistance via email and live chat in Ukrainian.
• Analyze and resolve login issues, privacy settings, and navigation queries.
• Help users understand platform rules and promote safety.
• Process inquiries promptly while upholding quality targets.

Skills

Ukrainian language

English (B2)

Customer service

Relocation readiness

On-site work

Job description

Kickstart your international professional journey under the brilliant, sunlit skies of vibrant Lisbon! We are currently searching for enthusiastic, Ukrainian-speaking Customer Advisors to become valued members of our dynamic, diverse, and multicultural team located right here in Portugal. Please note that this role is strictly on-site, and candidates must either be based in Lisbon or ready to utilize our comprehensive relocation package. In this exciting position, you will act as a crucial frontline contact for users of a premier global social media platform, playing an essential role in keeping our global community secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Offer premier support and guidance to Ukrainian speakers via email and live chat, skillfully assisting with login issues, privacy setting adjustments, and site navigation queries.
• Technical Support: Analyze and resolve platform bugs, system errors, and complicated account challenges to guarantee an unhindered and positive experience for users.
• Community Safety: Help users understand platform rules and guidelines, taking active measures to preserve safety standards and foster a polite environment across the platform.
• Service Excellence: Process incoming customer inquiries swiftly and empathetically, maintaining high standards of professionalism while consistently meeting key quality performance targets.

Candidate Profile

• Language Proficiency: Must hold native-level or fluent Ukrainian language skills, as well as a confident command of English (B2 level baseline) for internal team dialogues, documentation, and training programs.
• Work Authorization: Resident in Lisbon (or prepared to relocate), holding EU citizenship, a Portuguese residence permit, or official legal status as a refugee.
• Experience: Prior experience in a customer-facing role is welcome but not required, as every candidate receives thorough, fully paid initial training before taking live tasks.
• Flexibility: Comfortable in a dynamic, rapidly changing work setting with schedule flexibility across rotating shift patterns.

Compensation & Schedule

• Gross Salary: Fixed base salary of €1,237 gross per month, disbursed over 12 regular monthly payments.
• Hours: Standard 40-hour weekly commitment divided across 5 workdays and 2 consecutive rest days per week.
• Shift Breakdown: 8 working hours per shift, inclusive of a built-in 1‑hour break for meals and rest.
• Work Window: Shifts are scheduled on a rotational basis covering Monday through Sunday within the window of 07:00 to 00:00.

Benefits & Perks

• Professional Development: Clear advancement avenues providing opportunities to step up into Quality Assurance, leadership, or specialized management roles over time.
• Health Coverage: Full private medical insurance coverage complemented by corporate health and wellness initiatives.
• Company Culture: Work from a modern, tech‑forward office together with an international team gathered from over 50 nations around the globe.
• Lifestyle Extra: Enjoy complementary perks such as free language instruction in Portuguese, team surf outings, sports club passes, and social gatherings.