Support Team Associate - Ukrainian Speaking

Nomadify; Portimão; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Fully compensated initial training

Well-organized onboarding phase

Relocation assistance

Job summary

Nomadify in Portimão, Portugal is hiring a Support Team Associate fluent in Ukrainian. This role involves handling client queries across various channels, ensuring customer satisfaction, and maintaining records.

Candidates should possess native-level Ukrainian and an intermediate grasp of English. The company offers a competitive monthly gross income of 975 € to 1200 €, relocation assistance, and a vibrant team atmosphere with opportunities for professional development.

Qualifications

• Possess native or fluent (C1-C2) proficiency in the Ukrainian language.
• Demonstrate an intermediate or advanced grasp of English (minimum B1 level).
• Hold EU citizenship, a legal Portuguese work permit, or temporary protection status.

Responsibilities

• Handle and resolve client queries across various channels.
• Deliver professional assistance to all users.
• Log and maintain records of client communications.

Skills

Native or fluent Ukrainian proficiency

Intermediate to advanced English proficiency

Strong willingness to learn new skills

Job description

Job Title: Support Team Associate - Ukrainian Speaking

Location: Portugal

Role Overview:

We are hiring Ukrainian-speaking Customer Service Advisors to join a multinational enterprise located in Portugal.

Core Responsibilities:

• Handle and resolve client queries across various channels, including live chat, email, and telephone.
• Deliver polite, transparent, and highly professional assistance to all users.
• Supply precise answers focused on effectively resolving the customer's needs.
• Accurately log and maintain records of all client communications within our internal database.
• Consistently uphold the company's service benchmarks and quality expectations.
• Work cross-functionally with global team members as situations require.
• Previous background in customer support is entirely optional.

Candidate Requirements:

• Possess native or fluent (C1-C2) proficiency in the Ukrainian language.
• Demonstrate an intermediate or advanced grasp of English (minimum B1 level).
• Are fully prepared to relocate to and work from Portugal.
• Have a dependable, driven personality with a strong willingness to acquire new skills.
• Feel comfortable and thrive in a highly diverse, international workplace.
• Hold EU citizenship, a legal Portuguese work permit, or active temporary protection status in Portugal.

What We Provide:

• Monthly Gross Income: Between 975 € and 1200 €.
• Fully compensated initial training and a well‑organized onboarding phase.
• An energetic, diverse, and vibrant team atmosphere.
• The chance to build your professional portfolio within a global corporate structure.
• Opportunities to develop crucial business and communication expertise for your long‑term career growth.
• Relocation Assistance: We provide a dedicated package to help smooth your transition to Portugal. Specific details, benefits, and timelines will be reviewed directly during the interview stage.