Ukrainian-Speaking Customer Advisor - Lisbon (Onsite)
Ignite
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Benefits offered by this job
Job summary
Ignite in Lisbon is seeking a Ukrainian-speaking Customer Advisor to join a dynamic, multicultural on-site team in Portugal. You will be the frontline contact for users of a premier global social media platform, assisting via live chat and email, with a comprehensive relocation package.
Fluent Ukrainian with functional English (B2) required. Prior support experience is welcome, as full training is provided.
Qualifications
- Native or near-native Ukrainian language required.
- Functional English (B2) for team communications.
Responsibilities
- Provide live chat and email support for Ukrainian-speaking users.
- Investigate account access issues, privacy settings, and platform usage questions.
- Promote community safety by informing users about guidelines.
- Resolve tickets promptly with empathy while meeting quality benchmarks.
Skills
Job description
Ignite in Lisbon is seeking a Ukrainian-speaking Customer Advisor to join a dynamic, multicultural on-site team in Portugal. You will be the frontline contact for users of a premier global social media platform, assisting via live chat and email, with a comprehensive relocation package.
Fluent Ukrainian with functional English (B2) required. Prior support experience is welcome, as full training is provided.
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