Ukrainian Speaking Customer Advisor (On-Site)

Ignite; Viseu; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Professional Development

Health Coverage

Company Culture

Lifestyle Extras

Job summary

Ignite in Lisbon is seeking a Ukrainian-speaking Customer Advisor to join a dynamic, multicultural on-site team in Portugal. You will be the frontline contact for users of a premier global social media platform, assisting via live chat and email, with a comprehensive relocation package.

Fluent Ukrainian with functional English (B2) required. Prior support experience is welcome, as full training is provided.

Qualifications

• Native or near-native Ukrainian language required.
• Functional English (B2) for team communications.

Responsibilities

• Provide live chat and email support for Ukrainian-speaking users.
• Investigate account access issues, privacy settings, and platform usage questions.
• Promote community safety by informing users about guidelines.
• Resolve tickets promptly with empathy while meeting quality benchmarks.

Skills

Ukrainian language

English (B2)

Customer service

Job description

Kickstart your international professional journey under the brilliant, sunlit skies of vibrant Lisbon! We are currently searching for enthusiastic, Ukrainian-speaking Customer Advisors to become valued members of our dynamic, diverse, and multicultural team located right here in Portugal. Please note that this role is strictly on-site, and candidates must either be based in Lisbon or ready to utilize our comprehensive relocation package. In this exciting position, you will act as a crucial frontline contact for users of a premier global social media platform, playing an essential role in keeping our global community secure, fully supported, and seamlessly connected.

Key Responsibilities

• User Assistance: Provide top-tier support to Ukrainian-speaking users through live chat and email channels, expertly resolving account access issues, privacy configurations, and platform usage queries.
• Technical Support: Investigate technical errors, system anomalies, and complex profile glitches to deliver a consistent, reliable, and user-friendly experience across the platform.
• Community Safety: Inform members on policy guidelines to cultivate a secure environment, proactively reinforcing community safety and mutual respect across the network.
• Service Excellence: Resolve customer tickets promptly, showcasing empathy and professional care while meeting internal operational benchmarks and quality requirements.

Candidate Profile

• Language Proficiency: Full native or near-native fluency in Ukrainian, alongside functional English proficiency (at least B2 level) for team communications, operational updates, and training courses.
• Work Authorization: Located in Lisbon or ready to relocate, backed by valid EU citizenship, a legal Portuguese residence card, or official refugee authorization status.

Experience:

• Previous experience in customer support is appreciated but optional, as candidates undergo complete, fully compensated training prior to starting their duties.

Flexibility:

• Readiness to adapt to a fast-paced work ecosystem featuring structured, rotating work schedules.

Compensation & Schedule

• Gross Salary: A competitive monthly payment of €1,237 gross, issued across 12 standard monthly salary cycles.
• Hours: Full-time work frame of 40 hours per week, arranged as 5 working days alongside 2 consecutive days off.
• Shift Breakdown: Daily 8-hour shifts that encompass a mandatory 1-hour break period for lunch and relaxation.
• Work Window: Rotational work framework spanning 7 days a week (Monday–Sunday) operating within a 07:00 to 00:00 timeframe.

Benefits & Perks

• Professional Development: Clear career progression paths with options to move into leadership roles, Quality Assurance (QA), or department management.
• Health Coverage: Comprehensive private medical plan accompanied by organized company wellness programs.
• Company Culture: Perform your day-to-day duties in a contemporary, fully equipped office environment alongside colleagues representing over 50 cultures.
• Lifestyle Extra: Access great lifestyle incentives including complimentary Portuguese language lessons, surf sessions, fitness clubs, and vibrant team activities.