Lisbon Onsite Customer Advisor — Ukrainian Speaker

Ignite; Sintra; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Professional Development

Private health insurance

International team

Language courses in Portuguese

Job summary

Ignite in Lisbon is seeking Ukrainian-speaking Customer Advisors to join a diverse, multicultural team on-site. You will be a frontline contact for users of a premier global social platform, supporting them to stay secure, connected and supported.

Responsibilities include handling Ukrainian language inquiries via email and live chat, resolving login issues, privacy settings, and navigation questions, while maintaining service excellence and safety standards. Training is provided.

Qualifications

• Native-level or fluent Ukrainian language skills.
• Good command of English (B2) for team dialogue and training.
• Previous customer-facing experience is welcome but not required.
• Willingness to relocate and work on-site in Lisbon.

Responsibilities

• Provide user assistance via email and live chat in Ukrainian.
• Analyze and resolve login issues, privacy settings, and navigation queries.
• Help users understand platform rules and promote safety.
• Process inquiries promptly while upholding quality targets.

Skills

Ukrainian language

English (B2)

Customer service

Relocation readiness

On-site work

Job description

Ignite in Lisbon is seeking Ukrainian-speaking Customer Advisors to join a diverse, multicultural team on-site. You will be a frontline contact for users of a premier global social platform, supporting them to stay secure, connected and supported.

Responsibilities include handling Ukrainian language inquiries via email and live chat, resolving login issues, privacy settings, and navigation questions, while maintaining service excellence and safety standards. Training is provided.