Ukrainian Speaking Customer Solutions Specialist

Nomadify; Faro; On-site; EUR 10,881 - 13,392; Full time

Benefits offered by this job

Relocation assistance

Compensated training

Diverse team atmosphere

Job summary

Nomadify is seeking a Ukrainian Speaking Customer Solutions Specialist to join our diverse team in Portugal. This role involves handling client queries across multiple channels, providing top-notch assistance, and maintaining records of client interactions.

The ideal candidate will have native proficiency in Ukrainian and intermediate English skills. Relocation assistance is provided, making it easier for candidates to transition smoothly to Portugal and thrive in an international environment.

Qualifications

• Native or fluent (C1-C2) proficiency in Ukrainian.
• Intermediate or advanced grasp of English (minimum B1 level).
• Willing to relocate to and work from Portugal.
• Dependable and driven personality.

Responsibilities

• Handle and resolve client queries across various channels.
• Deliver professional assistance to all users.
• Log all client communications accurately.
• Work with global team members as needed.

Skills

Ukrainian language proficiency (C1-C2)

English language proficiency (B1)

Customer service experience

Job description

Job Title: Ukrainian SpeakingCustomer Solutions Specialist

Location: Portugal

Role Overview: We are hiring Ukrainian-speaking Customer Service Advisors to join a multinational enterprise located in Portugal.

Core Responsibilities:

• Handle and resolve client queries across various channels, including live chat, email, and telephone.
• Deliver polite, transparent, and highly professional assistance to all users.
• Supply precise answers focused on effectively resolving the customer's needs.
• Accurately log and maintain records of all client communications within our internal database.
• Consistently uphold the company's service benchmarks and quality expectations.
• Work cross-functionally with global team members as situations require.
• Previous background in customer support is entirely optional.

Candidate Requirements:

• Possess native or fluent (C1-C2) proficiency in the Ukrainian language.
• Demonstrate an intermediate or advanced grasp of English (minimum B1 level).
• Are fully prepared to relocate to and work from Portugal.
• Have a dependable, driven personality with a strong willingness to acquire new skills.
• Feel comfortable and thrive in a highly diverse, international workplace.
• Hold EU citizenship, a legal Portuguese work permit, or active temporary protection status in Portugal.

What We Provide:

• Monthly Gross Income: Between 975 € and 1200 €.
• Fully compensated initial training and a well-organized onboarding phase.
• An energetic, diverse, and vibrant team atmosphere.
• The chance to build your professional portfolio within a global corporate structure.
• Opportunities to develop crucial business and communication expertise for your long-term career growth.
• Relocation Assistance: We provide a dedicated package to help smooth your transition to Portugal. Specific details, benefits, and timelines will be reviewed directly during the interview stage.