Ukrainian Customer Delight Representative – Relocate from Ukraine to Lisbon

CloserHire; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

CloserHire is partnering with a global technology company to hire a Customer Delight Representative for the Ukrainian market in Lisbon, Portugal. The role involves supporting small and medium-sized businesses using Facebook and Instagram ads, across live chat, email, and calls, with emphasis on resolving issues and improving advertiser satisfaction.

The package includes a competitive salary of 1050€ with room, health insurance from day one, meal allowance, and a rotating shift schedule (Mon-Sun,

Qualifications

• Fluency in Ukrainian (C2) and English (B2).
• Customer-focused attitude and adaptability.

Responsibilities

• Provide support to SMBs using Facebook and Instagram ads products.
• Assist clients via live chat, email, and outbound calls.
• Resolve issues, improve satisfaction, and troubleshoot advertiser problems.
• Identify trends and address challenges faced by multiple SMB clients.

Skills

Ukrainian (C2)

English (B2)

Job description

Still in Ukraine? This role is in Lisbon, Portugal and the move is paid for. 1050.00 € with room.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Ukraine. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

What you’ll earn in Portugal

1050.00 € with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary - you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Ukrainian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

Day to day that means : Provide support to small and medium-sized businesses using Facebook and Instagram ads products. Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients’ advertising experience.

What you need

• : Fluency in Ukrainian (C2) and proficiency in English (B2). Strong communication skills with a customer-focused attitude. Ability to work in a fast-paced, innovative environment. Experience in customer service or client support roles is an advantage. Flexible availability to work on a rotating shift schedule, including weekends

The rest of the package

You also get : Comprehensive training program to prepare you for success. Competitive salary package with meal allowance and health insurance from day one. Holiday and Christmas bonuses, as well as other benefits. Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00).

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

How the move actually works

• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.