French Speaking Customer Delight Representative – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is partnering with a global technology company to recruit a French-speaking Customer Delight Representative for the Lisbon market. You will support advertisers on Facebook and Instagram ads, assisting SMBs through live chat, email, and calls to resolve issues and boost satisfaction.

Fluency in French (C2) and English (B2) is required, along with a customer-oriented mindset and flexibility for rotating shifts, including weekends.

Qualificações

• Fluent in French (C2) and proficient in English (B2).
• Customer-focused attitude with strong communication skills.
• Willing to work rotating shifts including weekends.

Responsabilidades

• Provide multi-channel support to SMBs using Facebook and Instagram ads and resolve issues.
• Identify trends and offer product/tool guidance to improve advertiser experience.

Conhecimentos

French

English

Descrição da oferta de emprego

French-speaking Customer Delight Representative — Lisbon, Portugal. 1050.00 € with room. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: French
• Salary: 1050.00 € with room
• Start: 26/10, 9/11
• Relocation: supported — details below

About the role

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the French Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

What you'll do

• : Provide support to small and medium-sized businesses using Facebook and Instagram ads products. Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients’ advertising experience

What we're looking for

• : Fluency in French (C2) and proficiency in English (B2). Strong communication skills with a customer-focused attitude. Ability to work in a fast-paced, innovative environment. Experience in customer service or client support roles is an advantage. Flexible availability to work on a rotating shift schedule, including weekends

Salary

1050.00 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Perks worth knowing about

• Private Health Cover
• Meal Allowance

Benefits

• : Comprehensive training program to prepare you for success. Competitive salary package with meal allowance and health insurance from day one. Holiday and Christmas bonuses, as well as other benefits. Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00)

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

From application to starting on the ground usually takes around five weeks.