Russian Speaking Customer Delight Representative – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a global technology company to fill a Customer Delight Representative role for the Russian market in Lisbon. You will assist advertisers on Facebook and Instagram, handling live chat, email, and calls to resolve issues and improve satisfaction.

Fluency in Russian (C2) and English (B2) is required; rotating shifts including weekends, full-time, 40 hours weekly. Relocation support and a meal allowance are provided.

Qualifications

• Fluency in Russian (C2) and English (B2).
• Customer-focused attitude and strong communication skills.
• Willing to work rotating shifts including weekends.

Responsibilities

• Provide support to advertisers using Facebook and Instagram ads; assist via live chat, email and outbound calls; resolve issues and improve customer satisfaction.

Skills

Russian (C2)

English (B2)

Job description

Russian-speaking role in Lisbon, Portugal. 1050.00 € with room. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Russian
• Salary: 1050.00 € with room
• Start: 5/10
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Russian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

What you'll do

• : Provide support to small and medium-sized businesses using Facebook and Instagram ads products. Assist clients through various communication channels, including live chat, emails, and outbound phone calls. Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. Identify trends and address challenges faced by multiple SMB clients. Provide product and tool support to enhance clients’ advertising experience

What we're looking for

• : Fluency in Russian (C2) and proficiency in English (B2). Strong communication skills with a customer-focused attitude. Ability to work in a fast-paced, innovative environment. Experience in customer service or client support roles is an advantage. Flexible availability to work on a rotating shift schedule, including weekends

Salary

1050.00 € with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• : Comprehensive training program to prepare you for success. Competitive salary package with meal allowance and health insurance from day one. Holiday and Christmas bonuses, as well as other benefits. Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00)

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.