Turkish-Speaking Gaming Back Office Specialist

Mercier Consultancy Group

Portugal

On-site

EUR 15,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is recruiting a Turkish Speaking Back Office Gaming Support Specialist to join a leading Gaming & Esports platform in Bulgaria. You will handle back-office requests in Turkish, ensure quality responses, and collaborate with international teams to optimize workflows.

Requirements include native or fluent Turkish, strong English, and meticulous attention to detail. A relocation opportunity to Bulgaria is provided with training and a clear path to career progression.

Qualifications

Native or fluent Turkish (spoken and written).
Strong proficiency in English.
Attention to detail and the ability to manage complex back-office administrative tasks.

Responsibilities

Manage and process back-office support requests for a leading international Gaming & Esports platform.
Ensure high-quality resolution of user queries via written Turkish, maintaining premium brand standards.
Monitor and analyze gaming platform activity to ensure compliance and prevent fraudulent activity.
Collaborate with international teams to optimize workflows for Turkish-speaking user segments.
Maintain comprehensive records of account updates and support tickets within the internal CRM system.
Contribute to the continuous improvement of the user experience by identifying common trends in player feedback.
Participate in ongoing training to stay updated on the latest trends in gaming and digital entertainment.