Turkish-Speaking Support Agent: Relocate to Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 11,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Professional development

Job summary

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent to join our client in Sofia, Bulgaria. This on-site role requires Turkish fluency and strong English communication to assist an international customer base.

You'll deliver premium support via phone, email, and live chat, resolve complex inquiries, and collaborate with global teams. A relocation package and training are provided to ensure a smooth transition and growth within the Customer Support Services field.

Qualifications

• Native or fluent Turkish (spoken and written) is required.
• Proficiency in English for international communication.
• Previous experience in customer support is highly preferred.

Responsibilities

• Deliver premium support to customers via phone, email, and live chat.
• Efficiently resolve inquiries while maintaining high customer satisfaction.
• Maintain knowledge of products and services to provide accurate information.
• Collaborate with international teams to ensure service quality.
• Handle sensitive customer data with confidentiality and compliance.

Skills

Turkish fluency

Customer support

English proficiency

Team collaboration

Job description

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent to join our client in Sofia, Bulgaria. This on-site role requires Turkish fluency and strong English communication to assist an international customer base.

You'll deliver premium support via phone, email, and live chat, resolve complex inquiries, and collaborate with global teams. A relocation package and training are provided to ensure a smooth transition and growth within the Customer Support Services field.