Turkish Speaking Customer Support Representative (on-site)

Ignite; Sintra; Presencial; EUR 22 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully funded training

Career growth opportunities

Modern Lisbon workspace

Resumo da oferta

Ignite in Lisbon is seeking a Turkish-speaking customer support specialist to act as a brand ambassador and digital consultant for a premier global tech platform. You will resolve technical issues, handle client inquiries, and help SMBs optimize advertising and platform performance.

The role requires fluency in Turkish with English at B2+ level, on-site presence in Lisbon, and openness to rotating shifts. Training, growth opportunities, and a modern workspace are offered.

Qualificações

• Fluent Turkish (speaking and writing) and B2+ English for internal comms, tools, and training.
• Residency in Portugal with immediate work authorization; no visa sponsorship.
• Strong computer literacy and ability to multitask across CRM and browser tabs.

Responsabilidades

• Omnichannel engagement via live chat, email, and phone (inbound and outbound).
• Troubleshoot pre- and post-launch account configurations, billing inquiries, and ad performance issues.
• Coach merchants on self-service features to boost campaign efficiency.
• Identify trends in errors and escalate actionable data to engineering teams.
• Document interactions accurately in the CRM per data protection guidelines.

Conhecimentos

Turkish language

English B2+

Digital fluency

Multitasking

Shift flexibility

Customer success background

Ferramentas

CRM tools

Chat software

Descrição da oferta de emprego

Location: Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Compensation: Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Become a key brand ambassador and digital consultant for a premier global tech and social media platform in Lisbon. In this role, you will assist small and mid-sized businesses (SMBs) by resolving technical issues, handling client inquiries, and helping merchants optimize their advertising and platform performance.

Core Responsibilities

• Omnichannel Engagement: Provide top-tier customer care via live chat, email ticketing, and phone (inbound and outbound).
• Technical Troubleshooting: Investigate and resolve pre- and post-launch account configurations, billing inquiries, ad performance issues, and system glitches.
• Merchant Support: Coach business clients on self-service features to increase account autonomy and campaign efficiency.
• Feedback Escalation: Identify trends in technical errors or platform bugs and elevate actionable data to technical engineering units.
• CRM Administration: Document interaction details accurately in the internal CRM while adhering to global data protection guidelines.

Mandatory Requirements

• Language Proficiency: Fluent command of spoken and written Turkish, paired with B2+ English proficiency for internal comms, tools, and training.
• Residency & Authorization: Physical presence in Portugal with valid, immediate legal authorization to work on-site in Lisbon (visa sponsorship is not available).
• Digital Fluency: Strong computer literacy, including the ability to multitask across browser tabs, CRM tools, and chat software seamlessly.
• Shift Flexibility: Openness to working rotating schedules, including occasional weekend shifts.

Preferred Criteria

• Background in customer success, contact centers, BPO operations, or digital media is a plus, though empathetic fast learners are strongly encouraged to apply.

What We Offer

• Training & Development: Fully funded initial training coupled with continuous professional skill-building sessions.
• Career Growth: Structured internal advancement opportunities into Operations, Quality Assurance, and Team Leadership roles.
• Modern Workspace: State-of-the-art Lisbon facility featuring dynamic lounge areas, dining facilities, and team-building events.