Turkish Speaking Customer Support Representative

Ignite; Cascais; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & Development

Career Growth

Workplace Amenities

Resumo da oferta

Ignite in Lisbon is seeking a Turkish-speaking Customer Support Specialist to act as a frontline brand ambassador and digital consultant for SMBs, handling inquiries, resolving technical challenges, and optimizing accounts across digital channels.

You will work multichannel support, guide clients on platform features and tools, and log interactions in the CRM with strict GDPR compliance, while collaborating with cross-functional teams to improve service quality and outcomes.

Qualificações

• Fluent written and spoken Turkish required.
• B2+ level English for software tools and communications.
• Strong computer skills and ability to manage multiple tabs and CRM systems.

Responsabilidades

• Provide multichannel support via live chat, email, and phone.
• Investigate and resolve pre- and post-sales issues including billing and ad campaigns.
• Educate clients on platform features, ad tools, and optimization strategies.
• Escalate bugs and route feedback to product/engineering.
• Log interactions accurately in the CRM in compliance with GDPR.

Conhecimentos

Turkish language

English (B2+)

Digital literacy

CRM tools

Chat software

Ferramentas

CRM tools

Chat software

Descrição da oferta de emprego

Join a premier global technology and social platform in Lisbon as a Turkish-speaking Customer Support Specialist.

Acting as a frontline brand ambassador and digital consultant for small and mid-sized businesses (SMBs), you will handle client inquiries, resolve technical challenges, and help accounts maximize their advertising and platform performance across digital channels.

Core Responsibilities

• Multichannel Support: Deliver high-quality customer care across live chat, email ticketing, and phone (inbound and outbound) to ensure prompt and effective query handling.
• Issue Resolution: Investigate, diagnose, and resolve pre- and post-sales issues covering account setups, billing, ad campaign performance, payment gateways, and technical errors.
• Merchant Guidance: Educate clients on platform features, ad tools, campaign optimization strategies, and self-service features to promote long‑term account independence.
• Bug Escalation: Spot recurring technical trends, account glitches, or critical customer feedback and route them efficiently to product engineering and specialized technical teams.
• Data Logging: Maintain structured, highly accurate interaction records in the CRM database in strict compliance with global data privacy standards (GDPR).

Candidate Profile

Mandatory Requirements:

• Language Proficiency: Fluent command of written and spoken Turkish, alongside B2+ level English for utilizing software tools, internal communications, team collaboration, and training sessions.
• Residency & Work Rights: Current physical residence in Portugal with immediate, legal authorization to work on‑site in Lisbon (no visa sponsorship or remote option available).
• Digital Literacy: High computer proficiency with the ability to manage multi‑tab setups, CRM tools, internal databases, and chat software simultaneously.
• Schedule Agility: Flexibility to work rotational shift patterns, including periodic weekend duty and public holiday rosters.

Preferred Criteria:

• Prior experience in contact centers, customer success, BPO environments, digital marketing, or e-commerce is highly beneficial, though proactive candidates with strong empathy and problem‑solving skills are encouraged to apply.

Benefits & Workplace Culture

• Training & Development: Fully paid initial training program with ongoing professional development workshops, product updates, and skill‑building sessions.
• Career Growth: Clear internal progression pathways into Quality Assurance, Team Leadership, Operational Management, or Subject Matter Expertise.
• Workplace Amenities: Modern Lisbon workspace equipped with collaborative lounges, dining options, break rooms, and regular team social events.