B2B Support for Turkish Market - Social Media Platform

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global advertising support company in Lisbon is looking for a B2B Support representative for the Turkish market. In this role, you'll provide technical support to businesses, helping them optimize their online presence. Candidates must be fluent in Turkish and have good English skills. Additional benefits include health insurance and meal cards. A one-month trial period applies, with a compensation of €1,129.34 with company apartment or €1,423.34 without.

Serviços

Health insurance from day one

Meal card (7.00 EUR/day)

Qualificações

• Experience in online advertising platforms.
• Ability to communicate effectively with clients.
• Strong problem-solving skills.

Responsabilidades

• Provide technical B2B support to help clients sustain and expand their businesses.
• Assist with support requests related to online advertising platforms and services.
• Identify trends and recurring issues affecting small and medium-sized businesses.

Conhecimentos

Fluent Turkish

Good English

Technical Support

Communication

Descrição da oferta de emprego

B2B Support for Turkish Market - Social Media Platform

Job Openings B2B Support for Turkish Market - Social Media Platform

About the job B2B Support for Turkish Market - Social Media Platform

Are you passionate about online advertising and technology? Join a global team supporting advertisers in a dynamic, fast-paced environment. As an Advertisers Support representative, you will assist businesses in growing and optimizing their online presence.

Location: Lisbon, Portugal (onsite role); relocation and housing help is offered
Language Requirements: Fluent Turkish + Good English

Responsibilities

Provide technical B2B support to help clients sustain and expand their businesses

Assist with support requests related to online advertising platforms and services

Communicate with customers via email and chat, converting most into outbound calls for more personalized support

Use multiple tools simultaneously and manage tasks efficiently

Provide pre- and post-sales assistance for self-service advertising products

Troubleshoot issues, report bugs, and guide users in using available features and tools

Identify trends and recurring issues affecting small and medium-sized businesses

Training Information

Schedule: 8 hours per day; start times may vary between 08:30 and 09:30.

Working Hours

Rotational shifts between 07:00 and 00:00, Monday to Sunday

Trial Period

One-month trial after signing the contract

Workplace

Based in Lisbon, Portugal

On-site facilities include a cafeteria, lounge areas, meeting rooms, and operations floor

Public Holidays and Vacation

Portuguese public holidays apply

Work on holidays is compensated with an additional day off

Vacation: up to 20 days in the first year (proportional), and 22 days per full year thereafter

Compensation Overview

With Company Apartment: Gross Cash Compensation: 1129.34 EUR/month

Without Company Apartment: Total and Gross Cash Compensation: 1423.34 EUR/month

Additional Benefits

Health insurance from day one

Meal card (7.00 EUR/day), usable in restaurants, supermarkets, and cafeterias

Contract Type

Employment contract with an initial duration of 12 months

Possibility of permanent employment after 2 years