Turkish-speaking Customer Support Advisor

Cross Border Talents; Lisboa; On-site; EUR 13,392 - 15,624; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Private health insurance

Relocation support

Paid training

Career development opportunities

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a Turkish-speaking Customer Support Advisor to join our on-site team. You will assist users of a leading digital platform, handling inquiries by phone, email, and chat while delivering high-quality service.

You must be fluent in Turkish (C1/C2) and have good English (B2+). We offer 1,250€ gross/month plus meal allowance, a performance bonus, paid training, private health insurance and relocation support for eligible candidates in a dynamic,

Qualifications

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• Ability to work in a fast-paced, multicultural environment.
• EU citizenship or a valid Portuguese work permit.

Responsibilities

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform-related inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Turkish

English

Customer service

Communication

Job description

Turkish-Speaking Customer Support Advisor

Location: Lisbon, Portugal (On-site)

Salary: €1,250 gross/month + Meal Allowance + Performance Bonus

About the Role

Join a dynamic international customer support team assisting users of a leading global digital platform. You'll provide high-quality customer service while working in a multicultural environment with excellent opportunities for career growth.

Key Responsibilities

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform-related inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.

Requirements

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• Ability to work in a fast-paced, multicultural environment.
• EU citizenship or a valid Portuguese work permit.

What We Offer

• Salary: €1,250 gross/month.
• Meal allowance.
• Performance bonus.
• Paid training.
• Private health insurance.
• Relocation support, including accommodation assistance and flight reimbursement for eligible candidates.
• Career development opportunities.
• International and diverse work environment.
• Modern office located in Lisbon.