Turkish-speaking Customer Support Advisor

Cross Border Talents; Lisboa; Presencial; EUR 13 392 - 15 624; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonus

Private health insurance

Relocation support

Paid training

Career development opportunities

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, seeks a Turkish-speaking Customer Support Advisor to join our on-site team. You will assist users of a leading digital platform, handling inquiries by phone, email, and chat while delivering high-quality service.

You must be fluent in Turkish (C1/C2) and have good English (B2+). We offer 1,250€ gross/month plus meal allowance, a performance bonus, paid training, private health insurance and relocation support for eligible candidates in a dynamic,

Qualificações

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• Ability to work in a fast-paced, multicultural environment.
• EU citizenship or a valid Portuguese work permit.

Responsabilidades

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform-related inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.

Conhecimentos

Turkish

English

Customer service

Communication

Descrição da oferta de emprego

Turkish-Speaking Customer Support Advisor

Location: Lisbon, Portugal (On-site)

Salary: €1,250 gross/month + Meal Allowance + Performance Bonus

About the Role

Join a dynamic international customer support team assisting users of a leading global digital platform. You'll provide high-quality customer service while working in a multicultural environment with excellent opportunities for career growth.

Key Responsibilities

• Provide customer support via phone, email, and chat in Turkish.
• Assist customers with account management and platform-related inquiries.
• Troubleshoot technical and product-related issues.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document customer interactions.
• Collaborate with internal teams to ensure customer satisfaction.

Requirements

• Native or fluent Turkish (C1/C2).
• Good command of English (B2 or higher).
• Previous customer service experience is an advantage.
• Excellent communication and problem-solving skills.
• Comfortable working with multiple digital tools.
• Ability to work in a fast-paced, multicultural environment.
• EU citizenship or a valid Portuguese work permit.

What We Offer

• Salary: €1,250 gross/month.
• Meal allowance.
• Performance bonus.
• Paid training.
• Private health insurance.
• Relocation support, including accommodation assistance and flight reimbursement for eligible candidates.
• Career development opportunities.
• International and diverse work environment.
• Modern office located in Lisbon.