Turkish Speaking Customer Support Representative at Ignite Travel

Ignite Travel; Cascais; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Fully paid initial training

Resumo da oferta

Ignite Travel in Cascais is seeking a Turkish-speaking Customer Support Representative to assist SMB clients with ads, campaigns, and platform usage. This on-site role in the Lisbon area offers onboarding and opportunities for career growth.

Ideal candidates are eager to begin their professional journey, with strong Turkish and English communication skills; prior experience in BPO or customer care is helpful but not required.

Qualificações

• Turkish language proficiency (written and spoken).
• English proficiency (B2 or higher).
• Experience in customer support or BPO is beneficial but not required.

Responsabilidades

• Multi-channel support: respond to inquiries via live chat, email, and occasional calls.
• Troubleshoot ad account setups, campaign configurations, billing issues, and system bugs.
• Guide clients on self-service tools and best practices to improve performance.
• Escalate recurring issues to internal technical teams with clear feedback.
• Document client interactions accurately in the CRM with privacy compliance.

Conhecimentos

Turkish

English

Customer service

BPO experience

Descrição da oferta de emprego

Apply for Turkish Speaking Customer Support Representative at Ignite Travel in Cascais, P11, PT. This Visa sponsorship job abroad position offers great opportunities for career growth. Eligibility: Must currently reside in Portugal with valid legal authorization to work on-site (no remote option or relocation assistance provided) Experience: Entry-level; previous experience in BPO, customer care, or digital marketing is beneficial but not mandatory (comprehensive paid onboarding provided)

Role Overview Eager to launch your professional journey with a global powerhouse in digital communication and social networks? We are hiring an enthusiastic, customer-focused Turkish speaker to join our multicultural team in central Lisbon. Serving as a primary consultant for small and mid-sized businesses (SMBs), you will help clients expand their digital footprint, resolve technical difficulties, and optimize their advertising and e-commerce campaigns.

Core Duties

• Multi-Channel Assistance: Resolve client inquiries across live chat, email ticketing, and occasional inbound or outbound calls.
• Technical Problem Solving: Investigate and fix issues related to ad account setups, campaign configurations, billing, and system bugs.
• Client Guidance: Educate users on self-service tools and best practices to maximize their platform performance and results.
• Internal Escalation: Identify recurring system bugs or customer feedback trends and report them to internal technical teams.
• Accurate Documentation: Maintain meticulous records of all client touchpoints within the CRM system while adhering to data privacy standards.

Candidate Profile

• Language Capabilities: Fluent command of written and spoken Turkish, combined with B2 or higher English proficiency for internal software, training, and team collaboration.
• Residency & Work Rights: Current residence in Portugal with valid legal authorization to work on-site in Lisbon.
• Operational Skills: Strong computer literacy with the ability to manage multiple displays, applications, and digital platforms simultaneously.
• Schedule Availability: Willingness to work flexible, rotational shift patterns, including periodic weekend shifts.

Preferred Attributes

• Preferred Attributes Prior background in customer support, BPO, or digital marketing is a bonus; strong empathy, a proactive mindset, and an eagerness to learn are highly valued.

Remuneration & Benefits

• Financial Package: Competitive base pay supplemented by monthly incentive bonuses and a daily meal allowance.
• Insurance Coverage: Comprehensive private health and life insurance effective from day one.
• Paid Development: Fully paid initial training program alongside ongoing professional workshops.
• Career Advancement: Transparent progression pathways prioritizing internal promotions into supervisory, quality assurance, and operational roles.

Workplace Environment

• State-of-the-art Lisbon facility featuring comfortable break lounges, dining options, and regular team social events.