Turkish Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & Development

Career Growth

Modern Workspace

Resumo da oferta

Ignite in Lisbon is seeking a dedicated brand ambassador and digital consultant to support SMBs on a premier global tech platform. You will resolve technical issues, answer inquiries, and guide merchants to optimize advertising and platform performance, entirely on-site.

Ideal candidates are fluent Turkish with at least B2+ English, legally based in Portugal, and comfortable with rotating shifts. Training is provided, and clear career paths lead to operations and leadership roles.

Qualificações

• Fluent Turkish; B2+ English for internal comms, tools, training.

Responsabilidades

• Omnichannel Engagement: Provide top-tier customer care via live chat, email ticketing, and phone (inbound and outbound).
• Technical Troubleshooting: Investigate and resolve pre- and post-launch account configurations, billing inquiries, ad performance issues, and system glitches.
• Merchant Support: Coach business clients on self-service features to increase account autonomy and campaign efficiency.
• Feedback Escalation: Identify trends in technical errors or platform bugs and escalate.
• CRM Administration: Document interaction details accurately in the internal CRM while adhering to global data protection guidelines.

Conhecimentos

Turkish language

English proficiency (B2+)

CRM and multitasking

Shift flexibility

Ferramentas

CRM tools

Live chat software

Ticketing system

Descrição da oferta de emprego

Location

Lisbon, Portugal (100% On-Site; no remote setups or relocation packages offered)

Compensation

Base salary + monthly performance bonuses + daily meal allowance + Day-1 private health & life insurance

Position Overview

Become a key brand ambassador and digital consultant for a premier global tech and social media platform in Lisbon. In this role, you will assist small and mid-sized businesses (SMBs) by resolving technical issues, handling client inquiries, and helping merchants optimize their advertising and platform performance.

Core Responsibilities

• Omnichannel Engagement: Provide top-tier customer care via live chat, email ticketing, and phone (inbound and outbound).
• Technical Troubleshooting: Investigate and resolve pre- and post-launch account configurations, billing inquiries, ad performance issues, and system glitches.
• Merchant Support: Coach business clients on self-service features to increase account autonomy and campaign efficiency.
• Feedback Escalation: Identify trends in technical errors or platform bugs and escal ...
• CRM Administration: Document interaction details accurately in the internal CRM while adhering to global data protection guidelines.

Candidate Profile

Mandatory Requirements

• Language Proficiency: Fluent command of spoken and written Turkish, paired with B2+ English proficiency for internal comms, tools, and training.
• Residency & Authorization: Physical presence in Portugal with valid, immediate legal authorization to work on-site in Lisbon (visa sponsorship is not available).
• Digital Fluency: Strong computer literacy, including the ability to multitask across browser tabs, CRM tools, and chat software seamlessly.
• Shift Flexibility: Openness to working rotating schedules, including occasional weekend shifts.

Preferred Criteria

• Background in customer success, contact centers, BPO operations, or digital media is a plus, though empathetic fast learners are strongly encouraged to apply.

What We Offer

• Training & Development: Fully funded initial training coupled with continuous professional skill-building sessions.
• Career Growth: Structured internal advancement opportunities into Operations, Quality Assurance, and Team Leadership roles.
• Modern Workspace: State-of-the-art Lisbon facility featuring dynamic lounge areas, dining facilities, and team-building events.