Turkish Speaking Customer Support Representative (on-site)

Ignite; Lisboa; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & Development

Career Path

Office culture & events

Resumo da oferta

Ignite in Lisbon is seeking a Turkish-speaking Customer Advisor to serve SMB clients across social media and advertising solutions. You will guide clients through setup, optimization, and troubleshooting to help them grow online presence and maximize ad performance.

The role requires on-site work in Lisbon, fluent Turkish and strong English, and comfort navigating CRM tools and multiple browser tabs in a fast-paced environment. Training and clear career progression are offered.

Qualificações

• Fluent Turkish (speaking and writing).
• English at B2+ level for tools and communication.
• Experience with CRM systems and multi-channel support.
• Ability to navigate multiple browser tabs and tools simultaneously.

Responsabilidades

• Deliver professional customer care via chat, email, and phone.
• Troubleshoot ad performance, billing, account settings, and payment issues.
• Coach SMB clients on platform tools, features, and campaign optimization.

Conhecimentos

Turkish language

English proficiency

CRM tools

Multichannel support

Ferramentas

CRM software

Descrição da oferta de emprego

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand. Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues across digital channels.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions to ensure prompt, thorough, and effective query handling.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, payment gateways, and technical glitches.
• Merchant Education: Coach business clients on platform tools, ad features, campaign optimization strategies, and self-service options to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs, system account glitches, or customer feedback trends and route them efficiently to product engineering and technical teams.
• Record Keeping: Maintain precise, highly accurate interaction logs in the CRM system in full compliance with global data privacy standards (GDPR).

Candidate Profile

Core Requirements:

• Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, team collaboration, and corporate training modules.
• Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon (no visa sponsorship or remote setup options available).
• Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, internal databases, and chat software simultaneously.
• Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts and public holiday rosters.

Preferred Criteria:

• Prior experience in contact centers, customer service, BPO environments, digital marketing, or e-commerce is beneficial, though fast learners with high empathy and strong problem-solving skills are encouraged to apply.

Perks & Benefits

• Training & Development: Fully paid onboarding program followed by continuous skills development, product updates, and interactive workshops.
• Career Path: Clear career progression paths into leadership, quality assurance, or operational management roles.
• Office Culture: Modern Lisbon office featuring collaborative spaces, dining facilities, break areas, and regular team social events.