Turkish Speaking Customer Support Representative (on-site)

Ignite; Cascais; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Training program

Career progression

Modern Lisbon workspace

Job summary

Ignite in Lisbon is seeking a Turkish-speaking Customer Support Specialist to act as frontline brand ambassador and digital consultant for SMBs. You will handle inquiries across live chat, email, and phone, resolving technical issues and guiding customers on platform features to maximize performance.

This role offers fully paid training, clear internal progression paths, and a modern Lisbon workspace with team events. Portuguese residency and work authorization are required.

Qualifications

• Turkish language proficiency required (written and spoken).
• Residency and legal right to work on-site in Lisbon, Portugal.
• High digital literacy with CRM tools and chat software.
• Flexibility to work rotational shifts including weekends/holidays.

Responsibilities

• Provide multichannel support via live chat, email, and phone.
• Investigate and resolve pre- and post-sales issues including billing and ad performance.
• Educate clients on platform features and self-service tools.
• Escalate bugs to product engineering and technical teams.
• Log interactions accurately in the CRM in GDPR-compliant manner.

Skills

Turkish language

English (B2+)

Digital literacy

CRM tools familiarity

Multichannel support

Tools

CRM tools

Chat software

Internal databases

Phone systems

Job description

Join a premier global technology and social platform in Lisbon as a Turkish-speaking Customer Support Specialist.

Acting as a frontline brand ambassador and digital consultant for small and mid-sized businesses (SMBs), you will handle client inquiries, resolve technical challenges, and help accounts maximize their advertising and platform performance across digital channels.

Core Responsibilities

• Multichannel Support: Deliver high-quality customer care across live chat, email ticketing, and phone (inbound and outbound) to ensure prompt and effective query handling.


• Issue Resolution: Investigate, diagnose, and resolve pre- and post-sales issues covering account setups, billing, ad campaign performance, payment gateways, and technical errors.


• Merchant Guidance: Educate clients on platform features, ad tools, campaign optimization strategies, and self-service features to promote long-term account independence.


• Bug Escalation: Spot recurring technical trends, account glitches, or critical customer feedback and route them efficiently to product engineering and specialized technical teams.


• Data Logging: Maintain structured, highly accurate interaction records in the CRM database in strict compliance with global data privacy standards (GDPR).

Candidate Profile

• Mandatory Requirements:
  
  
  
  • Language Proficiency: Fluent command of written and spoken Turkish, alongside B2+ level English for utilizing software tools, internal communications, team collaboration, and training sessions.
  
  
  • Residency & Work Rights: Current physical residence in Portugal with immediate, legal authorization to work on-site in Lisbon (no visa sponsorship or remote option available).
  
  
  • Digital Literacy: High computer proficiency with the ability to manage multi-tab setups, CRM tools, internal databases, and chat software simultaneously.
  
  
  • Schedule Agility: Flexibility to work rotational shift patterns, including periodic weekend duty and public holiday rosters.
  
  
  
  


• Preferred Criteria:
  
  
  
  • Prior experience in contact centers, customer success, BPO environments, digital marketing, or e-commerce is highly beneficial, though proactive candidates with strong empathy and problem-solving skills are encouraged to apply.
  
  
  
  

Benefits & Workplace Culture

• Training & Development: Fully paid initial training program with ongoing professional development workshops, product updates, and skill-building sessions.


• Career Growth: Clear internal progression pathways into Quality Assurance, Team Leadership, Operational Management, or Subject Matter Expertise.


• Workplace Amenities: Modern Lisbon workspace equipped with collaborative lounges, dining options, break rooms, and regular team social events.