Customer Support Representative - Turkish Speaker

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to join our on-site team. This role focuses on front-line support for Turkish speakers, handling questions, solving problems, and ensuring customers leave satisfied.

You will respond across phone, chat, and email, keep case notes accurate, and know when to escalate. You should be fluent in Turkish and have at least English at B2 level, plus comfortable navigating internal systems and staying organized with

Qualifications

• Turkish: fluent
• English: B2 level required
• Strong communication skills
• Ability to stay organized while handling multiple cases

Responsibilities

• Resolve issues efficiently without compromising quality
• Respond to customer questions via phone, chat, or email
• Keep internal systems and case notes accurate and current
• Recognize when escalation is needed versus direct resolution

Skills

Turkish

English (B2)

Communication

Organization

Job description

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

There's an opening for a Customer Support Representative in Lisbon, Portugal - ideal for Turkish speakers looking for their next move.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly

Requirements:

• Turkish: Fluent | English: B2
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Able to stay organized when handling multiple cases at once

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.