Turkish Speaking Customer Support Representative

Ignite.; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Training & development

Career progression

Modern Lisbon office

Job summary

Ignite. is seeking a Turkish-speaking Customer Advisor to join our Lisbon team. You will act as a dedicated consultant for SMBs, guiding clients through social commerce and advertising solutions to grow their online presence and optimize ad spend.

Responsibilities include multichannel support, issue resolution, merchant education, and providing product insights. The role requires on-site work in Lisbon and full right to work in Portugal.

Qualifications

• Fluent Turkish and strong English communication skills are required.
• On-site work eligibility in Lisbon, Portugal with no visa sponsorship.
• Ability to navigate CRM tools, databases, and chat software effectively.
• Willingness to work rotating shifts, including weekends/public holidays.
• Experience in customer service or ecommerce is a plus.

Responsibilities

• Provide multichannel customer care via chat, email, and phone.
• Troubleshoot ad performance, billing disputes, and account settings.
• Educate merchants on platform tools, ad features, and optimization strategies.
• Identify product bugs or feedback trends and route to engineering teams.
• Maintain precise CRM interaction logs in compliance with GDPR.

Skills

Turkish language

English (B2+)

Multichannel communication

CRM proficiency

Digital literacy

Shift flexibility

Tools

CRM tools

Chat software

Browser navigation

Job description

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand.

Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues across digital channels.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions to ensure prompt, thorough, and effective query handling.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, payment gateways, and technical glitches.
• Merchant Education: Coach business clients on platform tools, ad features, campaign optimization strategies, and self-service options to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs, system account glitches, or customer feedback trends and route them efficiently to product engineering and technical teams.
• Record Keeping: Maintain precise, highly accurate interaction logs in the CRM system in full compliance with global data privacy standards (GDPR).

Candidate Profile

• Core Requirements:
  • Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, team collaboration, and corporate training modules.
  • Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon (no visa sponsorship or remote setup options available).
  • Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, internal databases, and chat software simultaneously.
  • Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts and public holiday rosters.
• Preferred Criteria:
  • Prior experience in contact centers, customer service, BPO environments, digital marketing, or e-commerce is beneficial, though fast learners with high empathy and strong problem-solving skills are encouraged to apply.

Perks & Benefits

• Training & Development: Fully paid onboarding program followed by continuous skills development, product updates, and interactive workshops.
• Career Path: Clear career progression paths into leadership, quality assurance, or operational management roles.
• Office Culture: Modern Lisbon office featuring collaborative spaces, dining facilities, break areas, and regular team social events.