Turkish Speaking Customer Support Representative

Ignite.; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training & Development

Career Path

Office Culture

Resumo da oferta

Ignite. in Lisbon is seeking a Turkish-speaking Customer Advisor to support SMBs with social commerce and advertising solutions, handling queries via chat, email, and phone.

You will guide clients on platform tools, ad features, and optimization strategies, coaching them to manage campaigns independently while ensuring data privacy compliance and accurate CRM records.

Ideal candidates have strong digital literacy, can work on-site, and adapt to rotating shifts, including weekends and holidays.

Qualificações

• Fluent Turkish (written and spoken).
• English at B2+ level for software tools and internal comms.
• Strong digital literacy with CRM, browsers, and chat tools.

Responsabilidades

• Multichannel communication via chat, email and phone.
• Troubleshoot ad performance, billing, and account issues.
• Educate merchants on tools, features, and optimization strategies.
• Gather and relay product feedback to engineering teams.
• Maintain accurate logs in CRM respecting GDPR.

Conhecimentos

Turkish fluency

English B2+

Digital literacy

Shift flexibility

Ferramentas

CRM tools

Descrição da oferta de emprego

Join our Lisbon team as a Turkish-speaking Customer Advisor representing a world-leading social media and technology brand.

Serving as a dedicated consultant for small and medium-sized businesses (SMBs), you will guide clients through social commerce and advertising solutions to help them grow their online presence, optimize ad spend, and resolve technical issues across digital channels.

Primary Responsibilities

• Multichannel Communication: Deliver professional customer care via chat, email, and inbound/outbound phone interactions to ensure prompt, thorough, and effective query handling.
• Issue Resolution: Troubleshoot pre- and post-launch ad performance issues, billing disputes, account settings, payment gateways, and technical glitches.
• Merchant Education: Coach business clients on platform tools, ad features, campaign optimization strategies, and self-service options to empower them to manage campaigns independently.
• Product Insights: Identify recurring software bugs, system account glitches, or customer feedback trends and route them efficiently to product engineering and technical teams.
• Record Keeping: Maintain precise, highly accurate interaction logs in the CRM system in full compliance with global data privacy standards (GDPR).

Candidate Profile

Core Requirements:

• Language Proficiency: Fluent spoken and written Turkish, plus B2+ level English for software tools, internal communications, team collaboration, and corporate training modules.
• Location & Rights: Current physical residence in Portugal with full legal entitlement to work on-site in Lisbon (no visa sponsorship or remote setup options available).
• Digital Literacy: Strong computer skills, including the ability to navigate multiple browser tabs, CRM tools, internal databases, and chat software simultaneously.
• Shift Flexibility: Adaptability to work rotational shift schedules, including potential weekend shifts and public holiday rosters.

Preferred Criteria:

• Prior experience in contact centers, customer service, BPO environments, digital marketing, or e-commerce is beneficial, though fast learners with high empathy and strong problem-solving skills are encouraged to apply.

Perks & Benefits

• Training & Development: Fully paid onboarding program followed by continuous skills development, product updates, and interactive workshops.
• Career Path: Clear career progression paths into leadership, quality assurance, or operational management roles.
• Office Culture: Modern Lisbon office featuring collaborative spaces, dining facilities, break areas, and regular team social events.