Turkish-Speaking Advertising Support Specialist – – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is recruiting a Turkish-speaking Advertising Support Specialist for an international digital advertising project in Portugal. The role focuses on supporting business clients across Turkish and English via chat, email, and phone, helping with platform tools and issues in a fast-paced environment.

Based in Lisbon, the position offers relocation support and a 12-month contract with comprehensive onboarding and health benefits.

Qualifications

• Native-level fluency in Turkish.
• English proficiency for communication and training.
• Strong written and verbal communication abilities.
• Customer-focused mindset with problem-solving skills.

Responsibilities

• Provide support to SMBs across chat, email, and phone in Turkish and English.
• Assist advertisers with pre-sales and post-sales inquiries about self-service products.
• Help clients navigate platform tools to improve advertising experience.
• Troubleshoot issues and guide clients in resolving technical concerns.
• Identify trends and recurring issues across multiple clients.
• Conduct outbound calls when needed to resolve queries promptly.

Skills

Turkish fluency

English proficiency

Communication skills

Customer focus

Multilingual teamwork

Job description

Turkish-speaking Advertising Support Specialist | Social Media Platform — Lisbon, Portugal. 1138.66€ with accomodation. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Turkish
• Salary: 1138.66€ with accomodation
• Start: 5/10 or 19/10 or 26/10 or 30/11
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience company to recruit native Turkish-speaking Advertising Support Specialists for an international digital advertising project in Portugal. This role is ideal for candidates passionate about online advertising, social media, and technology. You will support business clients by helping them navigate advertising tools, resolve platform-related issues, and improve their overall advertising experience in a fast-paced and innovative environment.

What you'll do

• Provide support to small and medium-sized businesses (SMBs) across chat, email, and phone channels in both Turkish and English
• Support advertisers with pre-sales and post-sales queries related to self-service advertising products
• Assist clients with platform tools and features to improve their advertising experience
• Troubleshoot issues, provide guidance, and support clients in resolving technical concerns
• Identify trends and recurring issues affecting multiple business clients
• Conduct outbound calls when necessary to ensure customer queries are resolved in a timely manner
• Work as part of a multilingual and motivated support team

What we're looking for

• Native-level fluency in Turkish
• English proficiency for communication and training purposes
• Interest in online advertising, technology, and digital platforms
• Strong written and verbal communication skills
• Customer-focused mindset with problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple client interactions
• Comfortable supporting business clients across multiple communication channels
• Team-oriented attitude and willingness to learn new tools and systems

Salary

1138.66€ with accomodation

Perks worth knowing about

• Private Health Cover
• Meal Allowance

Benefits

• Employment contract with a foreseeable duration of 12 months
• One-month trial period after contract signature
• Training period of 13 days conducted in English
• Full onboarding including software, product, customer management, and on-the-job training
• Workplace based in Lisbon 40-hour work week with rotational shifts from Monday to Sunday between 06:00 and 23:00
• Portuguese public holidays and vacation entitlement according to Portuguese employment rules
• Health insurance from day one of employment
• Meal allowance provided by debit card
• Opportunity to join an international and multilingual work environment with long-term career prospects

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.