Spanish-Speaking B2B Advertising Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Paid Training

Job summary

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Native Spanish is required (C2), English at least B2. Some experience with online campaigns or digital marketing helps.

Qualifications

• Native or C2 level Spanish.
• English at least B2.
• Experience in customer support or contact center is a plus.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features; collaborate with Product, Operations & Engineering teams.
• Educate advertisers on features, best practices and common issue types; maintain proactive communication and meet SLA.

Skills

Spanish (Native/C2 level)

English (B2)

Customer support

Problem solving

Education

Marketing degree (helpful)

Job description

Spanish-speaking role in Lisbon, Portugal. 920€ x 14 + 2000€ signing bonus. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Spanish
• Salary: 920€ x 14 + 2000€ signing bonus
• Start: 22/10
• Relocation: supported — details below

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Paid Training

About the role

CloserHire is partnering with a global leader in digital advertising solutions to recruit a Spanish-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

What you'll do

• Handle end-to-end troubleshooting for advertising products via email and chat. Diagnose issues related to campaigns, platform tools, and product features. Drive query resolution by collaborating with internal
• Product, Operations & Engineering teams. Provide timely, accurate updates to ensure high customer satisfaction. Identify opportunities to improve the user experience from day one. Ensure service quality by meeting productivity, SLA, and case-handling standards. Educate advertisers on features, best practices, and common issue types. Maintain proactive, professional communication throughout the case journey. Share insights, trends, and feedback to support continuous improvement

What we're looking for

• Native or C2 level
• Spanish, plus good
• English (around B2). Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics. Familiarity with social media platforms and interest in online advertising. Previous experience in customer support or a contact center is a plus, but not mandatory. Comfortable analyzing issues, problem-solving, and paying attention to detail. Ability to work both independently and as part of a collaborative team. A degree in Marketing or a related field is helpful but not required — practical experience also counts. A proactive, customer-focused mindset and willingness to learn

Salary

920€ x 14 + 2000€ signing bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Full-time employment with comprehensive, fully paid training. Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central
• Lisbon, easily accessible and well‑equipped

Relocation support

• Locals only

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.