Digital Advertising & Client Support Specialist

Career Nest Academy; Porto; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

17 Days of Paid Training

Accommodation included (apartment)

Higher cash pay option

Meal allowance

Private Health Insurance

Paid annual leave

Modern office facilities

Job summary

Career Nest Academy in Lisbon is seeking a Digital Advertising & Client Support Specialist (Turkish & English) to support SMB advertisers in the Turkish market. You will troubleshoot ad placements, optimize campaigns, and guide clients through self-service tools.

The role requires an EU/EEA passport or Portuguese work permit, relocation to Lisbon if needed, and willingness to work rotating shifts. Training is provided with a competitive package and benefits including private health insurance and

Qualifications

• Native Turkish; strong English (B2/C1+)
• Ability to troubleshoot ad placements and billing queries
• Interest in digital advertising and customer care
• Willingness to work rotating shifts and relocate to Lisbon

Responsibilities

• Provide technical and operational support to SMB advertisers via Live Chat, Email, and Phone in Turkish and English.
• Troubleshoot campaign performance issues, account settings, ad delivery, and billing queries.
• Guide customers on self-service advertising features and platform tools.
• Identify trends, report bugs, and ensure client satisfaction.

Skills

Turkish

English

Customer support

Problem solving

Communication

Flexibility

Tools

CRM software

Live Chat platform

Job description

Careers in Lisbon: Digital Ads Specialist for Turkish Speakers (EU Passport Holders Only - Relocation & Apartment Included)

Role: Digital Advertising & Client Support Specialist (Turkish & English)

Location: Lisbon, Portugal (On-site)

Working Hours: 40 hours/week (Rotational shifts Monday–Sunday, between 06:00 – 23:00)

Mandatory Requirement: Candidates must hold a valid EU/EEA Passport or an existing, unrestricted Portuguese Work Permit. Visa sponsorship is not provided. Applications without valid EU working rights will not be processed.

About the Role

Join one of the world's most influential social media and digital advertising platforms in vibrant Lisbon!

In this role, you will act as a trusted advisor to small and medium-sized businesses (SMBs) in the Turkish market, helping them troubleshoot ad placements, optimize campaign performance, and grow their businesses through digital solutions.

Key Responsibilities

• Provide high-quality technical and operational support to SMB advertisers via Live Chat, Email, and Phone in both Turkish and English.
• Troubleshoot campaign performance issues, account settings, ad delivery, and billing queries.
• Deliver proactive guidance on self-service advertising features and platform tools.
• Identify platform trends, report bugs, and ensure seamless client satisfaction.

Requirements

• Valid EU / EEA Citizenship (EU Passport) or valid Portuguese Work Permit (Strictly mandatory).
• Native or near-native fluency in Turkish and strong working proficiency in English (B2/C1+).
• Strong interest in digital advertising, social media platforms, and customer care.
• Excellent problem-solving, analytical, and communication skills.
• Flexibility to work in rotating shift patterns (including weekends).
• Ready to relocate to Lisbon or already based locally.

What We Offer

• 17 Days of Paid Training: Intensive onboarding covering products, tools, and client handling (compensated).
• Compensation Packages:
  • Option with Accommodation: Company-provided modern apartment + base salary (Total Gross Package: ~€1,338/month).
  • Option without Accommodation: Higher direct gross cash pay (Total Gross Package: ~€1,436/month).
• Benefits & Extras:
  • Daily meal card allowance (€7.00/day, ~€154/month)
  • Prorated Christmas and Holiday allowances paid monthly
  • Performance/Productivity bonus opportunities
  • Private Health Insurance from Day 1 of the contract
  • 20 to 22 days of paid annual leave plus Portuguese public holiday compensations
  • Modern office amenities (on-site cafeteria, lounge areas, central transit access)