Dutch-Speaking Customer Service Representative – – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 13 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Paid Training

Resumo da oferta

CloserHire is hiring a Dutch-speaking Customer Service Representative in Lisbon to support small and medium-sized businesses using self-service digital advertising tools. The role is on-site, with relocation assistance and accommodation support, and involves handling inquiries across phone, email, and live chat.

You will help with account setup, product usage, and troubleshooting while delivering proactive, professional service in a multilingual, international environment.

Qualificações

• Fluent in Dutch, both spoken and written.
• Good English for internal communication.
• Experience in customer service is an advantage.
• Willingness to work rotational shifts, including evenings and weekends.
• High school diploma or equivalent.

Responsabilidades

• Support SMB clients via phone, email, and chat.
• Assist with account setup, product usage, and general troubleshooting.
• Provide pre- and post-support for self-service digital advertising products.
• Guide clients on how to use tools effectively to improve their online campaigns.
• Identify recurring issues and trends affecting multiple clients.
• Share customer feedback and product insights to support continuous service improvement.

Conhecimentos

Dutch language

English language

Customer service skills

Clear communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Dutch-speaking Customer Service Representative – Online Advertising — Lisbon, Portugal. 1,350.00 € with accomodation. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Dutch
• Salary: 1,350.00 € with accomodation
• Start: 28/9, 5/10, 26/10, 9/11
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience

What you'll do

• Supporting small and medium-sized business clients via phone, email, and chat
• Assisting with account setup, product usage, and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

What we're looking for

• Fluent
• Dutch, both spoken and written, with good
• English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Willingness to work rotational shifts, including evenings and weekends
• High school diploma or equivalent

Salary

1,350.00 € with accomodation

Perks worth knowing about

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Full-time, on-site position in Lisbon with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal, including accommodation support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.