Travel Advisor

Boeva Tech; Lisboa; Presencial; EUR 11.000 - 13.000; Tempo integral

Benefícios oferecidos por esta vaga

Base salary €1,050 gross/month

Language bonus €100

Performance bonus up to €100

Meal allowance €7.00/day

Resumo da vaga

Boeva Tech in Lisbon, Portugal, is hiring a travel support agent to help travelers with disruptions, refunds, and rebooking across multiple channels in a fast-paced international environment.

This role requires fluent Spanish (mandatory) and a good level of English. You will work rotating shifts Mon-Sun 08:00–22:00. Base salary is €1,050 gross per month, with a €100 language bonus, up to €100 performance bonus, and a daily meal allowance of €7.

Qualificações

• Fluent Spanish speaker (mandatory)
• Good level of English
• Ability to work in a fast-paced, international environment
• Customer service experience is a plus
• Willing to work rotating shifts

Responsabilidades

• Serve as the first point of contact for travelers facing disruptions
• Manage flight modifications, cancellations, and rebooking requests
• Handle hotel booking issues and accommodation changes
• Process refunds and compensation cases
• Support customers through calls, emails, and chat
• Collaborate with travel partners, airlines, and internal systems
• Ensure fast, accurate, and empathetic resolution of cases

Conhecimentos

Spanish fluent

English good

Descrição da vaga

Location: Lisbon, Portugal

Start Date: 03/Dec/26

Language: Spanish (mandatory) + English (international environment)

Relocation Support: ONLY LOCAL CANDIDATES (no relocation support)

About the Role

Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.

If you enjoy helping people when it matters most, this is your place.

What You'll Be Doing

You will act as the first point of contact for travelers facing unexpected disruptions. Your responsibilities include:

• Managing flight modifications, cancellations, and rebooking requests
• Handling hotel booking issues and accommodation changes
• Processing refunds and compensation cases
• Supporting customers through multi-channel communication (calls, emails, chat)
• Collaborating with travel partners, airlines, and internal systems
• Ensuring fast, accurate, and empathetic resolution of customer cases
• Maintaining high-quality service standards in a high-volume environment

Why This Role Stands Out

• Be part of the global travel ecosystem
• Work in a truly international, multilingual environment
• Gain industry experience in one of the fastest-growing sectors
• Develop strong problem-solving and crisis management skills
• Join a team where every interaction has real-world impact

What We Offer

• Base Salary: €1,050 gross/month
• Language Bonus: €100
• Performance Bonus: up to €100
• Meal Allowance (SA): €7.00/day
• Bonus structure rewarding quality and efficiency

Working Schedule

Operating Hours: Monday to Sunday, 08:00 AM to 10:00 PM with rotating shifts and 2 days off per week.

Who We're Looking For

• Fluent Spanish speaker (mandatory)
• Good level of English
• Strong communication and customer service skills
• Ability to work in a fast-paced, international environment
• Previous experience in travel or customer support is a plus
• A proactive mindset and genuine interest in helping customers

Ready to Start Your Career in Travel?

If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.