Travel Advisor (Spanish) | Lisbon on-site

Boeva Tech; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base Salary: €1,050 gross/month

Language Bonus: €100

Performance Bonus: up to €100

Meal Allowance (SA): €7.00/day

Bonus structure rewarding quality and

Job summary

Boeva Tech in Lisbon is hiring a Travel Support Associate to help travelers worldwide resolve disruptions, changes, refunds, and refunds. You'll join a fast-paced international team in a dynamic travel operations environment.

Spanish fluency is mandatory and English is required for the international environment. You will handle multi-channel inquiries, coordinate with airlines and partners, and deliver empathetic, timely resolutions while maintaining high service standards.

Qualifications

• Fluent Spanish is mandatory.
• Good English required for an international environment.
• Strong communication and customer service skills.
• Experience in travel or customer support is a plus.
• Ability to work in a fast-paced, international setting.

Responsibilities

• Act as the first point of contact for travelers facing disruptions.
• Manage flight changes, cancellations, and rebooking requests.
• Handle hotel issues and accommodation changes.
• Process refunds and compensation cases.
• Support customers via calls, emails, and chat.
• Collaborate with travel partners, airlines, and internal systems.
• Maintain high-quality service in a high-volume environment.

Skills

Spanish (fluent)

English (good level)

Customer service skills

Job description

Location: Lisbon, Portugal

Start Date: 03/Dec/26

Language: Spanish (mandatory) + English (international environment)

Relocation Support: ONLY LOCAL CANDIDATES (no relocation support)

About the Role

Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.

This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.

If you enjoy helping people when it matters most, this is your place.

What You'll Be Doing

You will act as the first point of contact for travelers facing unexpected disruptions. Your responsibilities include:

• Managing flight modifications, cancellations, and rebooking requests
• Handling hotel booking issues and accommodation changes
• Processing refunds and compensation cases
• Supporting customers through multi-channel communication (calls, emails, chat)
• Collaborating with travel partners, airlines, and internal systems
• Ensuring fast, accurate, and empathetic resolution of customer cases
• Maintaining high-quality service standards in a high-volume environment

Why This Role Stands Out

• Be part of the global travel ecosystem
• Work in a truly international, multilingual environment
• Gain industry experience in one of the fastest-growing sectors
• Develop strong problem-solving and crisis management skills
• Join a team where every interaction has real-world impact

What We Offer

• Base Salary: €1,050 gross/month
• Language Bonus: €100
• Performance Bonus: up to €100
• Meal Allowance (SA): €7.00/day
• Bonus structure rewarding quality and efficiency

Working Schedule

Operating Hours: Monday to Sunday, 08:00 AM to 10:00 PM with rotating shifts and 2 days off per week.

Who We're Looking For

• Fluent Spanish speaker (mandatory)
• Good level of English
• Strong communication and customer service skills
• Ability to work in a fast-paced, international environment
• Previous experience in travel or customer support is a plus
• A proactive mindset and genuine interest in helping customers

Ready to Start Your Career in Travel?

If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.