Teleperformance - Uk Market

Adecco Recursos Humanos; Lisboa; Presencial; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

International project

Competitive salary package

Accommodation support

Resumo da oferta

Adecco Recursos Humanos in Lisbon is seeking an English-speaking Customer Support Specialist to join an AI technology project. You will handle inquiries via email, chat and phone, assist with account access, billing and invoicing queries, and troubleshoot technical issues for users of AI-powered products.

The role requires native or fluent English, on-site work in Lisbon, and strong communication and problem-solving skills.

Qualificações

• Native or fluent English (mandatory).
• Experience in Customer Service, Contact Centre, Customer Support or Telecommunications.
• Interest in new technologies and digital tools.
• Strong communication and problem-solving skills.
• EU Citizenship or valid Residence Permit in Portugal.
• Availability to work onsite in Lisbon.

Responsabilidades

• Provide customer support through email, chat and phone channels.
• Assist customers with account access, billing and invoicing queries.
• Troubleshoot technical issues and offer effective solutions.
• Guide users in using AI-powered products and services.
• Deliver high-quality customer experience and satisfaction.

Conhecimentos

English fluency

Customer service

Communication

Problem solving

Descrição da oferta de emprego

English Customer Support Specialist | AI Technology Project | Lisbon, Moscavide

Are you passionate about technology and Artificial Intelligence? Do you enjoy helping customers and solving problems? We're looking for English-speaking professionals to join an exciting international project within one of the world's fastest-growing technology sectors.

Your Role

• Provide customer support through multiple channels (email, chat and phone);
• Assist customers with account access, billing and invoicing queries;
• Troubleshoot technical issues and provide effective solutions;
• Guide and support users in the use of innovative AI-powered products and services;
• Deliver a high-quality customer experience and ensure customer satisfaction.

Requirements

• Native or fluent English (mandatory);
• Previous experience in Customer Service, Contact Centre, Customer Support or Telecommunications;
• Interest in new technologies and digital tools;
• Strong communication and problem-solving skills;
• EU Citizenship or a valid Residence Permit in Portugal;
• Availability to work onsite in Lisbon.

What We Offer

• Paid initial training;
• Direct integration into an international and innovative project;
• Competitive salary package and benefits;
• International and multicultural work environment;
• Accommodation support available for candidates relocating to Lisbon.

Start Date 21st September