English-Speaking AI Customer Support Specialist – Day Shift

Pkrecruiting; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Holiday and Christmas allowances

Private health insurance

Dental insurance

22 days annual leave

Initial training

Career growth opportunities

International working environment in %

Resumo da oferta

CloserHire in Lisbon, Portugal, is seeking English-speaking AI Customer Support Specialists to join an international team supporting an advanced AI platform. This full-time role covers a 40-hour week with day shifts.

You will assist customers across channels, troubleshoot product issues, and provide clear guidance on features. We offer a competitive salary, meal allowance, health insurance, ample vacation, and ongoing training in a multilingual, tech-driven environment.

Qualificações

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Comfortable working in a fast-paced and technology-driven environment.
• Availability to work Day Shifts scheduled between 07:00 and 22:00.

Responsabilidades

• Support customers across multiple communication channels.
• Resolve billing, invoicing and account access enquiries.
• Troubleshoot platform and product-related issues.
• Guide customers on using products and features effectively.
• Deliver timely, accurate and high-quality customer support.

Conhecimentos

Fluent English

AI interest

Communication skills

Customer-focused

Troubleshooting

Fast-paced environment

Availability for Day Shifts

Descrição da oferta de emprego

CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position on the Day Shift, with working hours scheduled between 07:00 and 22:00, Monday to Sunday.

Your Role

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer

• Day Shift: working hours scheduled between 07:00 and 22:00
• Competitive salary package + performance bonus
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology

Relocation

permanent accomodation provided - check project files in drive