Technical Support Specialist — Growth, Bonus & Relocation

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Onsite work

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Technical Support Specialist to assist customers with product questions, software issues, and platform concerns via phone, email, live chat, and other channels. You will troubleshoot problems, provide step-by-step guidance, document actions, and escalate complex cases to the appropriate team while ensuring friendly, professional service.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, plus strong

Qualificações

• Fluent Dutch (C1/C2) and English (B2) required.
• EU citizenship or Portuguese residency required.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide professional technical support via phone, email, live chat and other channels.
• Troubleshoot technical issues, identify root causes, and guide users through configurations and installations.
• Gather relevant information to diagnose issues and document actions taken in internal systems.
• Escalate complex or unresolved problems to the appropriate specialist or team when needed.

Conhecimentos

Dutch (C1/C2)

English (B2)

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Technical Support Specialist to assist customers with product questions, software issues, and platform concerns via phone, email, live chat, and other channels. You will troubleshoot problems, provide step-by-step guidance, document actions, and escalate complex cases to the appropriate team while ensuring friendly, professional service.

Requirements include fluent Dutch (C1/C2) and English (B2), EU citizenship or Portuguese residency, plus strong